Store General Manager - Medford, MA

Petco • Medford, MA

9d • Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience.

The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, as well as bending, kneeling, reaching, and lifting; it requires safely moving merchandise, supplies, or animals weighing up to 50 pounds. The General Manager must be comfortable working near animals and exposure to animal dander, odors, noises, and cleaning chemicals; providing customer assistance and handling cashiering and point-of-sale transactions; and having flexible availability for operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the role’s essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work near animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED (preferred).
• Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
• Create a welcoming, supportive environment for pets and pet parents, and lead with integrity and transparency.
• Attract, hire, train, coach, and develop diverse talent across roles in the Pet Care Center.
• Build an inclusive and collaborative team culture where partners feel engaged, supported, and empowered.
• Coach in the moment, celebrate team successes, and make work meaningful and fun.
• Develop a strong leadership bench and succession plan; manage performance, coaching, and accountability for all partners.
• Promote continuous learning, growth, career development, teamwork, inclusion, and shared ownership.
• Drive sales growth, profitability, and operational excellence; meet or exceed sales, profitability, and operational goals.
• Analyze financial and operational results, reports, audits, and Pet Care Center visits; identify opportunities and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Use Petco tools, programs, and insights to grow the business.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Ensure safe opening and closing procedures and compliance with security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in Petco Total Rewards information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED