Store General Manager - Dedham, MA

Petco•Dedham, MA

8d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and process. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. This role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail leadership experience.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents.
Build and lead an inclusive, energized team that delivers exceptional service.
Attract, hire, train, coach, and develop talent across the Pet Care Center.
Build a strong leadership bench and succession plan; manage performance, coaching, and accountability.
Promote continuous learning, career development, teamwork, inclusion, and shared ownership.
Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.