General Manager

Topgolf•Cleveland, OH

1d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We’re looking for a General Manager who operates as an owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This role isn’t about maintaining standards. It’s about setting them and raising them. If you’re looking to run a business, not just manage a shift; this is where you do it.

Requirements

5 + years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations
2-5 + years as a General Manager (or equivalent) with full P&L ownership
Proven success in high-volume, multi-revenue environments (F&B, events, entertainment)
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Nice To Haves

Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Multi-unit or regional leadership experience is a plus

Responsibilities

Take full ownership of venue performance including revenue, labor, costs, and overall profitability
Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business.
Build and execute the annual operating plan with clear financial targets and priorities
Manage the P&L with intention, understanding how each part of the business contributes to results
Forecast, identify trends early, and act decisively to protect and grow the business
Drive new revenue through partnerships, events, and local market opportunities
Set the standard for a consistent, high-quality experience across all guest occasions
Use guest feedback and operational data to continuously improve the experience
Stay visible in the venue and lead from the floor
Hire, develop, and retain a strong leadership team that can operate independently
Create a culture where people are engaged, respected, and held accountable
Invest in talent development and build a pipeline of future leaders
Address performance directly and maintain a high bar for the team
Build relationships in the local market with businesses, community leaders, and partners
Position the venue as a destination in the community
Drive events, partnerships, and activations that grow awareness and revenue
Maintain a safe and compliant environment for all guests and associates
Ensure adherence to all local, state, and federal regulations
Build a culture where safety and compliance are part of daily operations