General Manager

Healthcare Linen Services Group•Batavia, NY

1d•Onsite

About The Position

The General Manager will be responsible for directing, motivating, and managing all subordinates and staff to achieve plant performance goals, while enforcing company (HLSG) policies and procedures. This role involves developing and executing the yearly strategic plan, including revenue/profit budgets, key operational metrics, and safety goals. The General Manager will ensure positive weekly communication and training for teammates and staff, fostering a productive and safe work environment. They will prepare weekly touch updates and monthly report outs for presentation to the Office of the CEO. Additionally, the role focuses on ensuring customer satisfaction and contract renewals by meeting fill rates and delivery time schedules, partnering with colleague General Managers for support, and upholding the company’s “We Care” Values.

Requirements

Management Skills- Ability to organize and direct oneself and effectively train others.
Accountability- Ability to accept responsibility and account for his/her actions.
Accuracy- Ability to perform work accurately and thoroughly.
Communication, Oral- Ability to communicate effectively with others using the spoken word.
Communication, Written- Ability to communicate in writing clearly and concisely.
Conflict Resolution- Ability to deal with others in an antagonistic situation.
Training- Ability to develop a skill in others to bring them up to a predetermined standard of work performance.
Must have 5-7 years of related production experience.
Possess computer skills in Excel, Word, and Microsoft Outlook.
Review and approve Paychex entries as well as employee PTO policies.

Nice To Haves

B.S. degree preferred.
Bilingual in English and Spanish is preferred.

Responsibilities

Direct, motivate, and manage all subordinates and staff to achieve plant performance goals, while enforcing company (HLSG) policies and procedures.
Develop and implement and execute on the yearly strategic plan to include revenue/profit budgets, key operational metrics and safety goals.
Ensure positive weekly communication and training is given to teammates and staff and create a productive, safe work environment for all employees.
Prepare weekly touch updates, and monthly report outs and present to Office of CEO to ensure communication.
Ensure customer satisfaction and contract renewals by meeting fill rates and delivery time schedules.
Partner with colleague General Managers on support when plants need backup resources and assistance.
Uphold and communicate the company’s “We Care” Values.
Daily overview of all plant and office area functions.
Direct report oversight of Plant Manager, Transportation Manager, Engineering Manager, Customer Service Manager & Teams. In-direct reporting to include plant Human Resources.
Partner with HLSG Corporate Support Services to ensure the organization executes on standardized infrastructure, best practices and policies to create a united but autonomous model to include (Safety, Engineering, Transportation, Production, Customer Sales/Service, Marketing, Finance & IT).
Renewal of all service contracts that ensure revenue and profit growth.
Develop accountability reports and mechanisms that drive growth and key initiatives.
Holding employee/plant meetings to communicate company direction and policies and recognitions.
Regular customer meetings to review QBRs and service recovery.
Participate in recruiting, training and retention of employees.
Partner with corporate support services to solve daily issues and implement corp models and programs.
Ensure enforcement of all company policy, procedures and programs per handbook.
Oversight of progressive discipline and terminations (including all documentation).
Learn and manage local ABS (billing) system, GLSS and technology infrastructure.
Regular presentations and collaboration with CEO to ensure Realtime communications on the business.
Learn and master all financial reports (P&L), reports and all other reports to manage and direct the facility.