General Manager- Williamsburg Wharf Glice Rink
About The Position
The General Manager is responsible for delivering exceptional guest experiences and managing the operating performance of Williamsburg Wharf Glice Rink. The role focuses on creating a culture of accountability aligned with organizational values, meeting or exceeding client expectations for concierge-style service, encouraging collaboration across departments, retaining and developing employees, ensuring compliance with employee and operating policies, and implementing major business initiatives. The General Manager directs operational, financial, human resources, administrative, and strategic activities. The role works with ownership, Sports Facilities Management advisors and support teams, and staff to coordinate activities and resolve issues; monitors performance and identifies opportunities to reduce costs, improve programs, or change policies; and represents the organization at official functions. The position also oversees staff training and the adoption of technologies that can improve business efficiency. This is a seasonal, full-time, exempt position managed by Sports Facilities Management, LLC, a Sports Facilities Companies company. Work takes place indoors and outdoors in an ice arena environment, including cold temperatures, changing weather conditions, and varying noise levels for extended periods. The role may require regional car travel and travel to national events, as well as venue tours and lifting up to 40 pounds waist high.
Requirements
- Proven management and leadership experience in the food and beverage, recreational, and entertainment industry.
- Sports programming and sports event operations expertise.
- Operational knowledge of risk management.
- Ability to identify and create opportunities to meet revenue goals.
- Ability to travel to national events and regionally by car.
- Ability to lift 40 pounds waist high.
- Ability to conduct venue tours.
- Ability to work indoors and outdoors in an ice arena environment, including cold temperatures, weather conditions, and varying noise levels for extended periods.
Nice To Haves
- Operational knowledge of food and beverage, entertainment, and sports clubs, as well as parties, corporate events, and team-building activities.
- Experience contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and related services.
- Experience managing marketing programs.
- Bachelor’s degree in business management, sports management, marketing, hospitality, or a related field, or equivalent experience.
Responsibilities
- Analyze company and team-member operations to assess performance against objectives and identify potential cost reductions, program improvements, or policy changes.
- Confer with ownership, Sports Facilities Management advisors and support teams, and team members to discuss issues, coordinate activities, and resolve problems.
- Coordinate recordkeeping systems and other administrative control processes.
- Direct and coordinate financial and budget activities to fund operations, maximize investments, and improve efficiency.
- Direct human resources activities, including approval of human resource plans and activities.
- Direct, plan, and implement organizational policies, objectives, and activities to ensure continuing operations, maximize returns on investments, and increase productivity.
- Implement corrective action plans to address organizational or departmental problems.
- Prepare and present reports on activities, expenses, budgets, government statutes and rulings, and other matters affecting business or program services.
- Represent the organization and promote its objectives at official functions.
- Serve as a liaison among the organization, shareholders, and outside organizations.
- Provide strategic direction to team members.
- Research technologies to increase business efficiency.
- Schedule and monitor ongoing team-member training seminars on operational, safety, and legal responsibilities.
- Deliver exceptional guest experiences and meet or exceed client expectations for concierge-style service.
- Promote accountability, interdepartmental collaboration, employee retention, and staff development.
- Ensure compliance with employee and operating policies and implement major business initiatives.
- Perform additional duties assigned by the VP of Venue Management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
