General Manager | Dow Event Center

ASM Global•Saginaw, MI

17h•Onsite

About The Position

The General Manager is responsible for the comprehensive management, promotion, and operation of The Dow Event Center and Jolt Credit Union Event Park in Saginaw, Michigan. The multi-purpose complex includes a 7,600-seat arena, a 2,276-seat theater, event and banquet spaces, and a 5,500-capacity outdoor event park. The venues host live entertainment, sports, concerts, festivals, and community events year-round. The role oversees facility operations across areas including procurement, event booking, marketing, finances, human resources, food and beverage, box office operations, advertising, security, production, maintenance, and parking. The General Manager leads senior staff and works with the Client/Contract Administrator, tenants, government agencies, community organizations, industry professionals, employees, union representatives, and the public to maximize facility use and support successful events.

Requirements

Demonstrated track record managing large-scale facility operations with a diverse workforce.
Extensive experience in contract negotiations, personnel supervision, live entertainment production oversight, business law, procurement, and labor relations.
Bachelor’s degree in business, sports management, or public administration, or equivalent experience.
Minimum of 5–7 years in senior management roles within arenas, convention centers, or stadiums.
Ability to remain effective and composed under industry pressures.
Strong business acumen and focus on client and customer service excellence.

Responsibilities

Build and maintain relationships with the Client/Contract Administrator, tenants, government bodies, community organizations, and other stakeholders to maximize facility usage and ensure compliance with management agreements.
Promote the facility through marketing strategies and outreach efforts to maximize usage.
Negotiate contracts with promoters, event organizers, and other stakeholders.
Direct day-to-day operations and coordinate plans, programs, and events; conduct post-event reviews to identify opportunities for analysis and improvement.
Manage facility financial operations, including budgeting, financial planning, and reporting.
Ensure compliance with applicable regulations and ASM Global policies, oversee human resources functions, and evaluate facility practices for efficiency and safety improvements.
Recruit, train, supervise, and evaluate staff.
Maintain effective working relationships with tenants, employees, union representatives, and the public.
Serve as the primary negotiator for live entertainment event contracts with promoters, organizers, hosts, managers, and agents.
Oversee senior staff across all facility locations.
Perform other duties as assigned.