General Manager
About The Position
Moxy Richmond Downtown is seeking a visible, hands-on General Manager to lead hotel operations and bring the Moxy lifestyle brand to life. The General Manager connects with guests, inspires and supports associates, and creates memorable guest experiences while fostering a motivated workplace. This role oversees the hotel’s daily operations, including rooms, Bar Moxy, and grab-and-go food and beverage service, while maximizing revenue, managing labor and operating costs, and delivering the brand experience. The General Manager also builds relationships with Richmond businesses, artists, and other community partners and works with corporate leadership on strategic initiatives and continuous improvement. The hotel is owned and operated by Shamin Hotels, a Marriott franchisee.
Requirements
- At least 5 years of progressive hotel operations experience.
- At least 2 years of experience as a General Manager, or 3 years as an Assistant General Manager or equivalent multi-department leader.
- Proven success improving guest satisfaction, team engagement, and financial results.
- Experience overseeing rooms and food and beverage operations, including bar service.
- Strong financial and revenue skills, including budgeting, forecasting, P&L management, labor and cost control, and key metrics such as STR, RevPAR, ADR, and occupancy.
- Strong communication, organization, and problem-solving skills.
- Comfort with property management systems, financial reporting tools, and Microsoft Office.
- Flexible availability, including evenings, weekends, and holidays, with consistent on-property presence.
- Ability to stand, walk, and lift up to 25 lbs, with or without reasonable accommodation.
Nice To Haves
- Marriott brand experience; Moxy or lifestyle hotel experience is a plus.
- Bachelor’s degree in Hospitality, Business, or a related field; equivalent experience is also considered.
Responsibilities
- Lead, recruit, train, coach, and recognize the hotel team, fostering a supportive workplace.
- Deliver the Moxy guest experience, including Bar Moxy check-in and a lively lobby, and ensure brand standards and service programs are executed daily.
- Oversee Bar Moxy and the grab-and-go operation, ensuring they are profitable and compliant.
- Own the hotel’s P&L; build and manage budgets, drive revenue, control costs, and meet financial targets.
- Partner on pricing, sales, and marketing strategies to grow market share and attract guests and local customers.
- Maintain high guest satisfaction scores, respond to feedback, and resolve guest issues.
- Build relationships with local businesses, artists, and other community partners.
- Ensure compliance with company policies, brand standards, safety procedures, and federal, state, and local regulations, including alcohol service laws.
- Work with corporate leadership on strategic initiatives, analyze performance, and identify opportunities for improvement.
Benefits
- Annual bonus eligibility
- Health, dental, and vision insurance
- Accident insurance
- Short- and long-term disability insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pre-Paid Legal
- 401(k) with company match
- Paid time off and paid holidays
- Pet insurance
- Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks
- Employee discounts at branded hotels
- $500 referral bonus for each referred friend hired into a salaried position, subject to conditions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
