General Manager

Spinoso Real Estate Gro•Bowling Green, KY

15d

About The Position

The General Manager (GM) is responsible for the overall performance and operations of a shopping center property. This includes preparing budgets and forecasts, maximizing net operating income (NOI), developing and implementing marketing plans, supporting leasing efforts, managing the property team, and overseeing operations and contracted services. The GM regularly reports and communicates key property metrics, including sales, occupancy costs, traffic, and financial results, and builds strong relationships with internal and external stakeholders. The GM leads and develops the property team and contractors through positive leadership, coaching, mentoring, goal setting, delegation, and feedback. The role includes maintaining relationships with tenants and community and public-safety stakeholders; supporting leasing through market knowledge, merchant tours, qualified local leads, and specialty leasing oversight; and monitoring tenant sales and retail trends. In coordination with operations managers and third-party providers, the GM oversees contracted services, work orders, maintenance and mechanical systems, operational emergencies, safety and hazardous-material plans, tenant construction coordination, and strategic capital planning. The GM also manages security and janitorial contracts, balancing service quality, budget targets, schedules, and billing. Working with marketing support, the GM helps guide and execute property marketing plans, stays informed about social media trends, contributes content, and evaluates campaign and social-media KPIs. In coordination with cross-functional teams, the GM prepares and manages annual budgets, produces monthly financial reports and variance explanations, participates in reforecasting and reporting, and reviews and manages accounts receivable. A bachelor's degree is strongly preferred, along with three to five years of related shopping center management experience or equivalent experience. Related ICSC, IREM, BOMA, or other designations are a plus. The role requires strong communication, leadership, analytical, organizational, teamwork, deadline-management, and Microsoft Office skills. Physical requirements include extended computer and communication-device use, walking and standing, bending and reaching, lifting up to 20 pounds and occasionally up to 40 pounds, and mobility around office premises, rooftops, and exterior grounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Three to five years of related experience in shopping center management or equivalent experience.
Excellent verbal and written communication skills.
Demonstrated ability to lead and manage a team.
Intermediate to excellent math skills and analytical ability.
Ability to work in a team-oriented environment and a fast-paced setting with frequent deadlines.
Demonstrated organizational skills.
Intermediate to expert ability to use Microsoft Office, including Word and Excel, and other software programs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to meet physical demands including walking, bending, stooping, reaching, standing for long periods, lifting 20 pounds and occasionally up to 40 pounds, and moving around office premises, rooftops, and exterior grounds.

Nice To Haves

Bachelor's degree strongly preferred.
ICSC, IREM, BOMA, or other related designations.

Responsibilities

Manage the overall performance of the property, including budgets and forecasts, NOI, marketing plans, leasing support, property staff, operations, and contracted services.
Regularly report and communicate property metrics, including sales, occupancy costs, traffic, and financial results.
Lead, coach, mentor, set goals for, and provide feedback to employees and contractors; delegate work and follow up on assigned tasks.
Manage the performance and functions of the property team, including marketing, leasing, financial, and operations functions.
Communicate with tenants, address concerns, and build relationships with community members, fire and police services, building stakeholders, and others.
Support leasing representatives with market knowledge, merchant tours, qualified leads for local tenants, and updates on retail market dynamics.
Understand and help execute specialty leasing occupancy, monetary, and merchandising goals; monitor tenant sales and trends and their effects on property income and occupancy.
Participate in or develop and administer major property contracted services; oversee contractor work orders and maintenance and mechanical systems.
Respond to operational emergencies and ensure implementation of safety, emergency, and hazardous-material plans.
Oversee tenant construction coordination and develop, implement, and communicate strategic capital plans.
Manage security and janitorial contracts by reviewing schedules and billing, holding contractors accountable for performance, and setting appropriate service levels in line with budgets and asset maintenance needs.
Guide and execute property marketing plans, contribute or participate in marketing content, and analyze KPIs for social-media posts and campaigns.
Prepare, review, analyze, and manage the annual budget; prepare monthly financial reports and communicate variance drivers.
Work with accounting, lease administration, and other cross-functional team members on budgeting, reforecasting, and monthly reporting.
Review, control, and manage accounts receivable with the office coordinator and accounting.
Perform other duties as assigned.