General Manager | Princeton

Veronica Beard•New Jersey, NJ

23h•$85,000 - $90,000•Onsite

About The Position

The General Manager is responsible for maximizing sales, delivering an exceptional customer shopping experience, and managing the store’s visual and operational standards, including shrink, wage costs, and Clienteling. The role oversees staffing, training, and development of high-performing teams at the Princeton location. The General Manager leads sales and customer service, sets and evaluates staff goals, supervises the sales floor, and develops associates’ selling and client-building skills. The role also recruits and hires staff, manages scheduling and personnel programs, and ensures employees are trained in product knowledge, selling skills, and customer service. Operational responsibilities include managing payroll and wage costs, protecting company assets, maintaining accuracy and compliance in cash and inventory, implementing visual merchandising and promotional directives, and maintaining store cleanliness and organization. The General Manager represents Veronica Beard’s fashion and style, keeps current with fashion trends, ensures staff follows fashion guidelines, and may appear on camera for social media content. The role requires luxury retail and women’s apparel management experience, strong leadership and customer service skills, visual and operational capability, and flexibility to work nights and weekends. The stated base salary range is $85,000–$90,000, with a comprehensive benefits package, short-term incentive program, clothing allowance, and merchandise discounts.

Requirements

3–5 years of experience in the luxury business.
At least 2 years of retail Store Management experience in women’s apparel or a related field.
Strong team leadership and customer service skills.
Excellent interpersonal and communication skills, including strong verbal communication.
Energetic, outgoing, driven approach, with an eye for women’s fashion and a passion to succeed.
Strong visual background and sound organizational and operational skills.
Ability to work a flexible schedule, including nights and weekends.
Strong observation skills, including assessing customer and employee behavior, reactions, and floor awareness.
Ability to retain and use information such as names, merchandise, policies, and procedures.
Ability to create a quality working environment that encourages others to develop and excel.
Ability to foster mutual trust, respect, professionalism, and teamwork to achieve goals.
Comfort appearing on camera for social media content and discussing product and fashion on camera.

Responsibilities

Create an outstanding sales and customer service environment and strive for sales excellence and results.
Set and evaluate weekly, monthly, and seasonal goals for staff.
Work with customers and model excellent customer service and Clienteling skills.
Maximize sales through strong floor supervision.
Assess store morale, recognize positive associate performance, and promptly resolve and document performance issues.
Develop Sales Associates’ selling and client-building skills using Sales Training Programs and Client Books.
Recruit and hire high-quality management and sales-oriented associates, and fill open positions promptly.
Ensure adequate staffing and schedule associates to meet business needs.
Hire, review, coach, and promote Sales Associates and Assistant Managers according to company criteria.
Administer personnel programs, including performance reviews, compensation, and employment records.
Ensure staff training in product knowledge, selling skills, and customer service; document employee performance promptly.
Create enthusiasm and excitement to motivate high-performing teams.
Manage wage costs, salaries, and allowable hours to protect store payroll.
Control company assets through key control, loss-prevention measures, inventory paperwork, and standards of conduct.
Maintain accuracy and compliance in cash, inventory, fixtures, and property.
Execute floor-set and promotional directives and implement visual merchandising.
Supervise cleanliness and organization of the sales floor and backroom and maintain an appearance that reinforces the brand image.
Understand, support, and comply with company policies and procedures.
Execute merchandising strategies and directives and keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns and inventory needs in a timely manner.
Represent Veronica Beard’s fashion and style, demonstrate awareness of current trends, and present a finished fashion look.
Ensure staff follows Veronica Beard fashion guidelines.
Be comfortable appearing on camera for social media, in still images and video, and discuss products and fashion on camera.