General Manager(06089) - 11739 HG Trueman Road, Suite E103

Domino's Franchise•Lusby, MD

About The Position

The General Manager is responsible for the success of the Domino’s store and its Team Members. The role oversees store operations, develops and engages the team, upholds company and brand standards, and works to grow sales, customer base, and profitability. It offers opportunities for career progression, including potential advancement into corporate operations or franchise ownership. The position reports to the Regional Operations Manager, with a secondary report to the Director, Team Relations, and directly supervises the Assistant General Manager, CSRs, Pizza Makers, and Delivery Experts. The General Manager works in a high-energy, customer-focused store environment and is expected to provide consistently high-quality products and service while maintaining health, safety, and cleanliness standards. The role involves both leadership and hands-on store-level work, including training, scheduling, inventory, cash handling, and customer service. The company offers competitive salary, performance-based bonuses, paid training, health insurance, and paid time off. It also describes a positive, energetic culture and opportunities for fast career progression.

Requirements

Exceptional, positive attitude; integrity and honesty; adaptability, accountability, self-motivation, and passion for excellent customer service and superior products.
Excellent attendance and punctuality.
Must be at least 18 years old.
Reliable transportation and a valid driver’s license, vehicle registration, and liability insurance.
Must pass a background investigation and motor vehicle report.
Ability to effectively train and engage Team Members.
Previous inventory control, labor-cost management, and computer experience.
Ability to add, subtract, multiply, and divide accurately and quickly, with use of a calculator if needed.
Verbal, writing, and telephone skills to communicate effectively with Team Members and customers.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to use proprietary software systems PULSE and PWR.
Ability to comprehend and give correct written instructions.
Ability to talk and hear on the telephone.
Near- and mid-range vision for most in-store tasks and depth perception.
Ability to distinguish between hot and cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for long periods; most tasks are performed from a standing position.

Nice To Haves

One to two years of previous quick-service restaurant experience, preferably in the pizza niche.

Responsibilities

Manage costs, build sales, increase the customer base, and improve store profitability.
Lead Team Members in operational excellence and promotion of brand standards.
Recruit, train, and schedule new Team Members.
Provide continuous training and development for Team Members and management teams.
Uphold brand standards and company policies.
Serve as an operations expert on Domino’s standards to maximize productivity.
Ensure consistently high-quality products and customer service.
Ensure health, safety, and cleanliness standards are upheld.
Foster productive, professional relationships and engage Team Members.
Mentor staff and serve as an operations expert in store-level Team Member positions.
Build relationships with customers and the community.
Handle cash, reconciliation, and reporting.
Control and manage inventory.
Assist the General Manager in marketing efforts.
Partner with Human Resources and corporate office team members to maintain hiring practices and compliance with state and federal employment legislation.
Create and effectively manage Team Member schedules.