General Manager - Renton, WA

Petco • Renton, WA

7d • Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and upholds high standards for animal care, safety, and customer experience.

This position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, including bank deposits, merchandise transport, and community events. The role includes frequent standing and walking, bending, kneeling, reaching, lifting, customer assistance, and cashiering and point-of-sale transactions. It involves working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion animal health, safety, and humane care, ensuring Petco standards and policies are met.
• Create a welcoming, supportive environment for pets and pet parents and lead with integrity and transparency.
• Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
• Build an inclusive, energized, collaborative team and support partner engagement and growth.
• Develop leadership bench strength and succession plans; manage performance, coaching, and accountability.
• Drive sales growth, profitability, and operational excellence; analyze results and act on opportunities to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Use Petco tools, programs, and insights to grow the business and meet sales, profitability, and operational goals.
• Review and act on reporting, audits, and Pet Care Center visits.
• Execute merchandising, inventory, and operational processes according to brand and safety standards.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the linked Petco Total Rewards overview; specific offerings are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED