General Manager(08405) - 26500 W. Agoura Rd.

Domino's Franchise•Calabasas, CA

About The Position

The General Manager operates store equipment and technology, stocks ingredients and supplies, prepares products, processes telephone orders, takes inventory, and completes related paperwork. The role is responsible for orienting new hires and providing ongoing training on store products and procedures. The General Manager also handles inventory counts, scheduling and staffing, and manages food and labor during their shift. Strong communication is required to lead the team and interact with customers and coworkers in person and by phone. The position involves working in a food-service store with exposure to varying weather and temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Work is primarily performed standing, with frequent walking, reaching, hand use, and bending. Tasks may also involve lifting and carrying supplies, pushing or pulling trays, occasional crouching and climbing, and delivering orders by vehicle. Employees must use the company's implemented technology and equipment, including the Driver app for drivers, DSS for customer service representatives, and Domino’s Car Side Delivery.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
  • Good communication skills to lead an effective team.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing.
  • Drivers must use the Driver app; customer service representatives must use Domino’s Digital Shoulder Surf (DSS); all employees must use Domino’s Car Side Delivery.

Responsibilities

  • Operate store equipment and use proprietary and company-implemented technology.
  • Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
  • Prepare all products.
  • Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
  • Take inventory, complete associated paperwork, and conduct inventory counts.
  • Clean equipment and the facility approximately daily.
  • Orient new hires and provide ongoing on-the-job training on store products and procedures.
  • Make the schedule and staff the store.
  • Manage food and labor while in charge of a shift.
  • Deliver pizzas within the designated delivery area when performing delivery duties.
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