General Manager

MCR • Dublin, OH

6d • $85,000 - $95,000

About The Position

The General Manager leads hotel operations at the Hilton Garden Inn Columbus/Dublin, ensuring friendly service, cleanliness, safety, and consistent product quality. The role’s core mission is to keep every room online every day and night and ensure managers and team members complete their daily responsibilities and checklists.

The General Manager oversees daily operations, team onboarding, training, coaching, development, schedules, audits, reporting, quality assurance, safety inspections, preventative maintenance, purchasing, invoices, and inventory. The position also requires working alongside the team to maintain clean, organized guest and back-of-house areas and to deliver a welcoming guest experience.

The role requires a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include extended periods standing, moving throughout the hotel, operating office equipment, and lifting and transporting supplies weighing up to 25 pounds. Travel may be required.

Requirements

• Must have a positive attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work effectively in stressful, high-pressure situations and maintain composure and objectivity.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and perform basic arithmetic.
• Must be attentive to detail and meet deadlines.
• Must be proficient with Windows operating systems and company-approved spreadsheets and word-processing tools.
• Must communicate information and ideas clearly and lead team members in providing friendly guest service.
• Must meet the legal age to serve alcoholic beverages at properties where applicable; a valid driver’s license is required.
• Must be at least 18 years old.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must be able to read, write, understand, and communicate effectively in English, including interpreting procedures and business records, writing reports and correspondence, and speaking effectively before groups.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time; operate computers and office equipment; perform data entry and 10-key operation; manually handle objects, tools, and controls; move throughout the hotel; and bend, stoop, crouch, lift, and transport supplies weighing up to 25 pounds.
• Must be able to visually inspect details at close and long range.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.
• Basic market knowledge.

Responsibilities

• Conduct daily walks of guest rooms and public spaces; assess service, cleanliness, and mechanical equipment, and verify daily room inspections and checklist compliance.
• Onboard new team members and ensure onboarding checklist processes are followed.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports on each shift, and sign off on and upload required daily reports to the MCR report storage platform.
• Oversee adherence to MCR-approved brand standards and quality assurance expectations; conduct brand self-audits and correct issues identified through broader audits.
• Ensure team members wear approved uniforms and name tags and provide friendly guest greetings.
• Keep fire and life safety inspections current and correct deficiencies.
• Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
• Ensure team members follow established work schedules; adjust departmental shifts weekly and when line-level team members call out, according to the hotel schedule.
• Build a learning culture, provide training and moment-to-moment coaching, and communicate growth opportunities and career paths.
• Review the previous day’s team member time-clock punches according to policy.
• Ensure purchases follow the correct purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued to the proper time period.
• Keep approved storage areas clean and follow the inventory program.
• Lead the team in providing friendly guest service, handling guest concerns, and supporting guest satisfaction.
• Maintain clean, organized, and safe guest and back-of-house areas, pitching in to clean rooms and public spaces as needed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed