General Manager - Wheels

Global Partners LP • Stratford, CT

7d • $45,000 - $81,972

About The Position

The General Manager leads store operations and is accountable for business performance, including sales growth, profitability, staffing, training, compliance, and community engagement. This hands-on leadership role focuses on creating strong Guest experiences while operating the store efficiently, safely, and successfully.

The General Manager develops and empowers management and associate teams, builds a collaborative and inclusive workplace, and represents Global Partners in the local community. The role oversees operational and financial results, food service and merchandising, safety, compliance, and facility maintenance. ServSafe or another approved food safety certification is required within 90 days of employment or promotion; the posting also states that ServSafe training and certification must be held or obtained at the time of or within 90 days of site assignment.

Requirements

• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership is preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen and ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and Guest service standards.
• Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
• Flexible availability, including nights, weekends, and holidays as needed.
• ServSafe or another approved Food Safety Certification within 90 days of employment or promotion; the posting also specifies certification at the time of or within 90 days of site assignment.
• High school diploma or equivalent.
• Ability to lift up to 50 pounds using proper lifting techniques.
• Frequent standing, walking, bending, and reaching; ability to traverse all areas of the store.
• Ability to perform occasional desk and computer tasks and lift products such as beverages, milk crates, and packaged goods.
• Frequent exposure to cold, heat, wet surfaces, and food allergens.
• Ability to use food service equipment and point-of-sale systems and maintain attention to detail and accuracy in a fast-paced retail environment.

Nice To Haves

• Multi-department or full-store leadership experience.

Responsibilities

• Lead by example in upholding Global’s mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver Guest service and strong operational performance.
• Build a culture of collaboration, accountability, and hospitality; recruit, train, and retain team members who reflect the brand’s values.
• Provide direction, communication, and feedback through coaching and team meetings, and foster a safe, positive, and inclusive workplace.
• Ensure Guests receive attentive service and maintain strong service standards and store presentation.
• Resolve Guest concerns and use feedback to support improvement.
• Represent Global in the community by building relationships, supporting local initiatives, and promoting the brand’s community commitment.
• Oversee store operations in accordance with company policies, brand standards, and safety requirements.
• Manage labor, inventory, and operating costs; analyze sales, expenses, and performance metrics; and execute plans to achieve revenue, margin, and profitability goals.
• Ensure compliance with company systems, procedures, and audit standards, and use proactive planning and problem-solving to maintain operational excellence.
• Oversee food service preparation, presentation, and freshness, and ensure compliance with food safety, sanitation, and allergen-control procedures.
• Collaborate with culinary and merchandising teams to improve offerings, product mix, and visual presentation.
• Maintain food safety standards and obtain required food safety certification within the stated deadline.
• Ensure a safe and secure environment for Guests, associates, and vendors; enforce health, sanitation, OSHA, and environmental guidelines.
• Conduct safety and maintenance inspections, coordinate repairs, and lead safety training, emergency preparedness, and compliance initiatives.

Benefits

• Competitive salaries and opportunities for growth.
• Talent Development Team trainings for growth and job development.
• Medical, dental, vision, and life insurance, along with additional wellness support.
• 401(k) with a company match component.
• Tuition reimbursement after 6 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED