General Manager for Jeep Related Retail Store

GoTeez•Pigeon Forge, TN

23h•Onsite

About The Position

We are seeking a highly driven, hands-on General Manager to lead and operate our new Cades Cove Outpost retail location in Pigeon Forge. This role is responsible for the full performance of the store, including sales, staffing, inventory, merchandising, events, and overall customer experience. This is not a passive management role. The General Manager is expected to take full ownership of the store’s success, operate with an entrepreneurial mindset, and treat the business like it’s their own.

Requirements

Proven experience managing a retail store or similar operation
Experience planning and executing events or promotions is strongly preferred
Strong leadership and decision-making ability
Experience with inventory management and purchasing
Comfortable hiring, training, and managing a team
Highly organized and detail-oriented
Strong work ethic with a hands-on approach
Ability to thrive in a fast-paced, high-traffic tourist market

Nice To Haves

Someone who takes ownership, not just direction
A problem-solver who doesn’t wait to be told what to do
A leader who can build and maintain a strong team
A person who understands that retail is detail and execution
Someone who can create energy in the store through events and promotions

Responsibilities

Oversee all day-to-day operations of the retail store
Ensure the store is clean, organized, fully stocked, and visually compelling at all times
Maintain strong execution of merchandising and product displays
Monitor store performance and make adjustments to improve sales
Drive revenue growth and maximize profitability
Track daily, weekly, and monthly sales metrics
Identify opportunities to increase average ticket value and conversion rates
Lead by example on the sales floor
Manage inventory levels to ensure proper stock at all times
Place and track product orders based on sales trends and seasonality
Prevent overstocking and stockouts
Work closely with ownership on product selection and new items
Hire, train, schedule, and develop store employees
Set clear expectations and hold team members accountable
Create a high-energy, customer-focused team culture
Handle all disciplinary actions, including terminations when necessary
Plan, organize, and execute multiple in-store and off-site events throughout the year
Coordinate staffing, inventory, signage, and logistics for each event
Work with ownership on promotional ideas and event strategy
Ensure events drive traffic, increase sales, and strengthen brand presence
Evaluate event performance and continuously improve future execution
Ensure every customer has a positive, memorable experience
Resolve customer issues quickly and professionally
Maintain a strong reputation for service and quality
Manage labor costs and scheduling efficiently
Handle cash management, deposits, and reporting
Maintain accurate records and operational systems
Communicate regularly with ownership on performance and needs