Operations Manager - Automotive-Related Business
About The Position
Multi-location automotive-related service, repair and parts facilities, along the CA Central Coast. Job Summary: Operational Oversight: Oversee daily operations throughout all locations, to ensure consistent service quality and productivity; Implement and maintain company policies, standard operating procedures and performance standards; Monitor workflow, facility organization and customer service levels, to optimize operations; Travel between all locations regularly to ensure operational excellence. Staff Leadership & Development: Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture; Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities; Ensure adherence to labor laws, scheduling and staffing requirements. Customer Service & Quality Assurance: Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions; Enforce quality control measures for parts, installation, repairs, follow-up and related services; Monitor customer feedback and implement improvements to enhance overall customer experience. Financial & Inventory Management: Manage budgets, cost controls and profitability targets for each location; Analyze financial performance and identify areas for improvement or cost savings; Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste. Safety & Compliance: Ensure all locations comply with OSHA and environmental safety standards; Maintain proper documentation for equipment maintenance, safety training and certifications; Promote a culture of safety awareness and accountability. Strategic & Continuous Improvement: Identify opportunities for operational efficiency, process improvement and growth; Collaborate with leadership to set performance goals, KPIs and strategic objectives; Lead special projects / initiatives, to improve operational capabilities.
Requirements
- At least 5 years of operational leadership experience, preferably within the automotive or tire industries
- Bachelor’s degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered
- Proven, successful experience managing multiple locations and large teams
- Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills
- Exceptional oral and written communication and interpersonal skills
- Proficient with POS systems, scheduling software and the Microsoft Office suite of products
- Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems
- Ability to lift 40 pounds in weight
- Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required
- Ability to pass a drug test and pre-employment physical required
Responsibilities
- Oversee daily operations throughout all locations, to ensure consistent service quality and productivity
- Implement and maintain company policies, standard operating procedures and performance standards
- Monitor workflow, facility organization and customer service levels, to optimize operations
- Travel between all locations regularly to ensure operational excellence
- Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture
- Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities
- Ensure adherence to labor laws, scheduling and staffing requirements
- Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions
- Enforce quality control measures for parts, installation, repairs, follow-up and related services
- Monitor customer feedback and implement improvements to enhance overall customer experience
- Manage budgets, cost controls and profitability targets for each location
- Analyze financial performance and identify areas for improvement or cost savings
- Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste
- Ensure all locations comply with OSHA and environmental safety standards
- Maintain proper documentation for equipment maintenance, safety training and certifications
- Promote a culture of safety awareness and accountability
- Identify opportunities for operational efficiency, process improvement and growth
- Collaborate with leadership to set performance goals, KPIs and strategic objectives
- Lead special projects / initiatives, to improve operational capabilities
Benefits
- 6 paid public holidays annually
- Paid vacation which begins accruing after 6 months of employment
- 40 hours of standard CA annual paid sick time, which begins accruing on start date
- 401(K) with annual company match; eligibility of which to enroll is on the 1 st of the month following 60 days of employment
- Medical, dental, vision insurance coverage offered for employee
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
