Operations Manager - Automotive-Related Business

Your SmartSource

1d • $100,000 • Onsite

About The Position

Operational Oversight:
Oversee daily operations throughout all locations, to ensure consistent service quality and productivity;
Implement and maintain company policies, standard operating procedures and performance standards;
Monitor workflow, facility organization and customer service levels, to optimize operations;
Travel between all locations regularly to ensure operational excellence.
Staff Leadership & Development:
Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture;
Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities;
Ensure adherence to labor laws, scheduling and staffing requirements.
Customer Service & Quality Assurance:
Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions;
Enforce quality control measures for parts, installation, repairs, follow-up and related services;
Monitor customer feedback and implement improvements to enhance overall customer experience.
Financial & Inventory Management:
Manage budgets, cost controls and profitability targets for each location;
Analyze financial performance and identify areas for improvement or cost savings;
Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste.
Safety & Compliance:
Ensure all locations comply with OSHA and environmental safety standards;
Maintain proper documentation for equipment maintenance, safety training and certifications;
Promote a culture of safety awareness and accountability.
Strategic & Continuous Improvement:
Identify opportunities for operational efficiency, process improvement and growth;
Collaborate with leadership to set performance goals, KPIs and strategic objectives;
Lead special projects / initiatives, to improve operational capabilities.

Requirements

• At least 5 years of operational leadership experience, preferably within the automotive or tire industries
• Bachelor’s degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered
• Proven, successful experience managing multiple locations and large teams
• Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills
• Exceptional oral and written communication and interpersonal skills
• Proficient with POS systems, scheduling software and the Microsoft Office suite of products
• Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems
• Ability to lift 40 pounds in weight
• Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required
• Ability to pass a drug test and pre-employment physical required

Responsibilities

• Oversee daily operations throughout all locations, to ensure consistent service quality and productivity
• Implement and maintain company policies, standard operating procedures and performance standards
• Monitor workflow, facility organization and customer service levels, to optimize operations
• Travel between all locations regularly to ensure operational excellence
• Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture
• Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities
• Ensure adherence to labor laws, scheduling and staffing requirements
• Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions
• Enforce quality control measures for parts, installation, repairs, follow-up and related services
• Monitor customer feedback and implement improvements to enhance overall customer experience
• Manage budgets, cost controls and profitability targets for each location
• Analyze financial performance and identify areas for improvement or cost savings
• Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste
• Ensure all locations comply with OSHA and environmental safety standards
• Maintain proper documentation for equipment maintenance, safety training and certifications
• Promote a culture of safety awareness and accountability
• Identify opportunities for operational efficiency, process improvement and growth
• Collaborate with leadership to set performance goals, KPIs and strategic objectives
• Lead special projects / initiatives, to improve operational capabilities

Benefits

• 6 paid public holidays annually
• Paid vacation which begins accruing after 6 months of employment
• 40 hours of standard CA annual paid sick time, which begins accruing on start date
• 401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment
• Medical, dental, vision insurance coverage offered for employee
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees