General Manager
About The Position
Compass Group is seeking a dynamic, people-focused General Manager to oversee a premier luxury hospitality destination in Boston. This highly visible leadership role shapes exceptional guest experiences in an elevated environment combining culinary excellence, personalized service, and sophisticated amenities. The General Manager leads a diverse team and promotes collaboration, innovation, and continuous improvement while maintaining high standards of service and care. The role oversees daily operations, team development, guest and client relationships, culinary and hospitality programs, financial performance, compliance, and operational improvements. It also supports employee development and retention, marketing, guest engagement, and special events, while championing personalized service and memorable guest experiences.
Requirements
- Experience leading premium hospitality, luxury hotel, fine dining, private club, high-end retail hospitality, or guest experience operations.
- Proven ability to lead large teams in a fast-paced, guest-focused environment.
- Strong business acumen and experience managing budgets, financial performance, and operational metrics.
- Excellent relationship-building and communication skills.
- Collaborative leadership style focused on coaching, development, and team engagement.
- Experience creating elevated guest experiences and service standards.
- Ability to balance strategic thinking with hands-on operational leadership.
- Commitment to creating inclusive environments where team members can thrive.
Nice To Haves
- A bachelor's degree in Hospitality, Business, Culinary Management, or a related field is welcome; equivalent experience will also be considered.
Responsibilities
- Lead daily operations and ensure a consistently exceptional guest experience.
- Develop, coach, and inspire teams while fostering inclusion, accountability, and engagement.
- Partner with culinary and hospitality leaders to deliver innovative food, beverage, and service programs.
- Build client relationships through consistent communication, operational excellence, and strategic partnership.
- Manage financial performance, including budgeting, forecasting, labor planning, and cost controls.
- Analyze operational metrics and guest feedback to identify opportunities for continuous improvement.
- Ensure compliance with safety, sanitation, and quality standards.
- Drive employee development, succession planning, and talent retention strategies.
- Collaborate with support teams on marketing, guest engagement, and special events.
- Promote a hospitality-first culture that prioritizes personalized service and memorable experiences.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time-off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
