1140 - General Manager

Domino's Franchise•St. Clair Shores, MI

About The Position

Domino’s Pizza is hiring for a General Manager role. The position is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, scheduling, store cleanliness, marketing, profitability, and adherence to company policies and standards. The manager is expected to set an example for the crew and provide great customer service. The work may also include the general duties performed by store team members: operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery-related duties described in the posting include delivering products and flyers, using a vehicle, and navigating delivery locations. The work environment can involve changing and adverse weather, store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical activities may include prolonged standing, walking, sitting for paperwork, lifting and carrying items weighing up to 50 pounds, pushing or pulling trays, occasional climbing stairs or a ladder, bending, squatting, reaching, and driving. Delivery work may require navigating five or more flights of stairs. The posting describes advancement opportunities from assistant manager to general manager and potentially to franchisee or Manager Corporate Operations. Domino’s states a commitment to recognizing and valuing the unique talents and contributions of all individuals.

Requirements

Ability to exercise judgment, perform math, and multitask.
Ability to follow company policies and procedures and expect the same from crew members.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Valid driver’s license with a safe driving record meeting company standards, if performing delivery duties.
Access to an insured vehicle that can be used for delivery, if performing delivery duties.
Ability to meet the described physical demands, including lifting and carrying items up to 50 pounds, standing, walking, reaching, bending, and occasional climbing.
Transportation to and from work.

Responsibilities

Manage all activities during the shift.
Set an example for crew members and ensure company policies and procedures are followed.
Manage staffing and paperwork.
Control costs, cash, and inventory.
Manage food and work to a schedule.
Maintain store image and adherence to standards.
Provide customer service and manage customer relations.
Maintain attendance and punctuality expectations.
Support store cleanliness, marketing, and profitability.
Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete paperwork; and clean equipment and the facility.
Deliver products and flyers when required by assigned duties.