General Manager E-II

Lev Restaurant Group•Henderson, NV

6d•Onsite

About The Position

The General Manager supervises daily restaurant operations to ensure efficient operation, productivity, and profitability in accordance with Lev Group standards. The role focuses on continually improving guest satisfaction and maximizing results across areas of responsibility. The General Manager maintains the quality and consistency of food, beverages, and service; provides a welcoming guest experience; and responds professionally to guest requests and complaints. The position also oversees daily administrative work, including hiring paperwork, payroll, purchasing, ordering, invoicing, scheduling, and records management. The General Manager measures service quality, maintains safety and cleanliness standards, manages inventory and product costs, and supports planning for regular and special events. The role directly supervises front-of-house staff and is responsible for interviewing, hiring, training, assigning and directing work, evaluating performance, and addressing employee issues in coordination with Human Resources. Work is generally indoors, split between the restaurant's front of house and kitchen. The environment may involve heat, steam, cleaning chemicals, fumes, equipment, metal objects, and noise that can range from moderate to loud. Physical duties include prolonged standing, occasional desk and computer work, lifting at least 50 pounds (heavier items with assistance), moving quickly, reaching, bending, twisting, pulling, stooping, and working in walk-in refrigerators and freezers with temperatures ranging from 40°F to -10°F.

Requirements

High school diploma or GED.
At least 3 years of management experience.
At least 3 years of fine-dining restaurant supervisory experience.
Proficiency with basic computer applications and point-of-sale (POS) systems.
Strong interpersonal skills, including motivation, delegation, and conflict management.
Ability to coordinate multiple tasks while maintaining operational standards.
Strong problem-solving and time-management skills.
Excellent guest-service and hospitality skills and professional presentation.
Ability to motivate employees to work as a team and meet high standards for food and service.
Excellent verbal and written communication skills.
Self-motivated, with strong organizational skills and attention to detail.
Strong planning and follow-up skills.
Effective listening skills and ability to understand and clarify guest concerns and issues.
Ability to stand for prolonged periods, sometimes for an entire shift; sit intermittently at a desk and work on a computer; read and visually verify information; inspect tools, equipment, or machines; lift at least 50 pounds (heavier items with assistance); move quickly; reach overhead and below the knees; bend, twist, pull, and stoop; and move about in walk-in refrigerators and freezers ranging from 40°F to -10°F.

Responsibilities

Maintain the quality and consistency of food, beverages, and service while adhering to standards.
Provide warm, attentive, detailed, friendly, and courteous service, and interact proactively with restaurant guests to build loyalty and name recognition.
Respond positively to guest requests and feedback, and resolve complaints professionally.
Complete daily administrative tasks, including new-hire paperwork, payroll, purchasing, ordering, invoicing, scheduling, records control, and filing.
Measure and evaluate service through restaurant audits and guest and employee feedback.
Maintain restaurant safety, security, sanitation, and cleanliness.
Staff, train, coach, develop, and manage guest-focused employees.
Use effective time management and decision-making.
Conduct inventory counts and manage product costs and maintenance.
Assist with planning regular and special events.
Directly supervise front-of-house staff, including interviewing, hiring, training, planning and assigning work, appraising performance, rewarding and disciplining employees in conjunction with Human Resources, addressing complaints, and resolving problems.
Perform other job-related duties as assigned.