General Manager, Parking Operations

SP Plus•Chicago, IL

About The Position

The General Manager oversees parking facility operations through effective leadership, client relationship development, customer service, human resource management, and budget management. The role ensures employees meet SP+ standards of operational excellence by providing appropriate hiring, training, supervision, and tools. It is responsible for cash controls, financial reporting, profitability, workforce performance, client satisfaction, facility maintenance, revenue optimization, and operational safety and compliance.

Requirements

Prior experience leading, managing, and motivating team members.
Strong customer service skills and focus.
Excellent verbal and written communication skills.
Ability to multitask or work independently.
Ability to react and solve problems quickly.
Ability to understand and communicate company policies and procedures.
Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
Ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and acceptable driving record.

Nice To Haves

Bachelor’s degree in a related field, or an equivalent combination of education and experience.
Prior experience developing budgets and reviewing profit and loss statements.
Parking management experience.

Responsibilities

Ensure parking, security, and cash control procedures are followed; participate in audits as needed.
Prepare daily bank deposits and ensure cash receipts are deposited daily.
Monitor office audits and cashier reports for possible employee theft or operational inefficiencies.
Manage the operation’s budget and recommend actions to meet or exceed budget when circumstances change.
Identify procurement and vendor service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Determine staffing needs; hire, develop, and train employees, including attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance and provide additional training or disciplinary measures when necessary.
Communicate proactively with clients about operational improvement opportunities and diplomatically resolve requests, concerns, and issues.
Monitor facility maintenance and cleanliness, and recommend improvements to facility aesthetics.
Recommend revenue-maximizing measures, which may include parking rate studies, local and online marketing plans, and prepaid parking services.
Review damage claims and recommend or implement programs to improve safety and prevent similar claims.
Implement policies and procedures to ensure compliance with OSHA laws.