General Manager, Parking Operations

Metropolis Technologies•Chicago, IL

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The company operates a network of more than 4,000 locations across North America and Europe, supported by more than 23,000 employees. The General Manager, Parking Operations manages facility operations through effective leadership, client relationship development, customer service, human resource management, and budget management. The role ensures employees meet SP+ operational standards and leads efforts to develop revenue, market the facility, control cash, and manage expenses. The position also oversees staffing and training, client satisfaction, financial reporting, facility maintenance, marketing and revenue optimization, and safety and risk management.

Requirements

Prior experience leading, managing, and motivating team members.
Strong customer service skills and focus.
Excellent verbal and written communication skills.
Ability to multitask or work independently.
Ability to react and solve problems quickly.
Ability to understand and communicate company policies and procedures.
Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
Ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and acceptable driving record.

Nice To Haves

Bachelor’s degree in a related field, or an equivalent combination of education and experience; a related bachelor’s degree is preferred.
Prior experience developing budgets and reviewing profit and loss statements.
Parking management experience.

Responsibilities

Deliver premier customer service to clients.
Hire frontline employees and provide appropriate training and tools.
Develop revenue and maximize profitability through facility marketing, cash control, and expense reviews.
Ensure employees follow parking, security, and cash-control procedures; participate in audits as needed.
Prepare daily bank deposits and ensure cash receipts are deposited daily.
Monitor office audits and cashier reports for possible theft or operational inefficiencies.
Manage the operation’s budget and recommend actions to meet or exceed budget when unforeseen circumstances arise.
Identify procurement and vendor service needs for the location.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Determine staffing levels; hire, develop, and train attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance and provide additional training or disciplinary measures as appropriate.
Communicate proactively with clients about opportunities to improve operations.
Resolve client requests, concerns, and issues diplomatically.
Monitor facility maintenance and cleanliness, and recommend improvements to facility aesthetics.
Recommend ways to maximize revenue, potentially including parking rate studies, local and online marketing plans, and prepaid parking services.
Monitor and review damage claims.
Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
Implement policies and procedures to ensure compliance with OSHA laws.