General Manager(05149) - 2009 Citrus Blvd

Domino's Franchise•Leesburg, FL

About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows all policies and procedures, and expects the same from team members. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The position also performs general store-team duties as needed, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Team members may be required to deliver products and flyers within a designated area. Work involves exposure to varying weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and driving. Delivery duties require a valid driver's license with a safe driving record and access to an insured vehicle that can be used for delivery.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards for delivery duties.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to navigate delivery locations, including adverse terrain, multi-story buildings, private homes, and stairs, while carrying products.
  • Ability to meet the physical demands of the work, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and driving.

Responsibilities

  • Manage all activities during the shift.
  • Control costs, inventory, and cash; manage food and store profitability.
  • Maintain customer relations and provide great customer service.
  • Set an example for the crew and ensure compliance with all policies, procedures, and standards.
  • Handle staffing and paperwork, and work to a schedule.
  • Maintain store cleanliness and a proper store image.
  • Attend work punctually and arrange transportation to and from work.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers.
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