General Manager - PDX

Jetson Home•Tualatin, OR

10d•$140,000 - $165,000•Onsite

About The Position

Jetson is seeking a General Manager to build and oversee all aspects of its new Greater Portland market, based in Tualatin, Oregon. The branch is being established from the ground up, with no existing team, installations, or local presence. The General Manager will own the branch P&L, create its operating playbook, build and lead a team of residential HVAC and electrical professionals, and ensure efficient operations, strong customer service, quality, safety, and regulatory compliance. The role works closely with Jetson headquarters and uses data, KPIs, technology, automation, and AI tools to improve operations and support company goals. The position is full-time and permanent, is performed in person, and pays $140,000–$165,000 per annum.

Requirements

Direct experience leading technicians, installers, or skilled trades workers in a home services or field service environment.
Experience running a business or division with full P&L responsibility.
Track record of building and developing high-performing teams from scratch, including recruiting, onboarding, coaching, and accountability.
Modern leadership and team-management skills with a demonstrated track record of success.
Exceptional problem-solving, decision-making, and communication skills.
Proficiency with business software, CRM systems, and Google Workspace.
Experience using modern tools, including AI, to automate and improve daily operations.
Follows OSHA Electrical Standard.
Follows OSHA Lockout/Tagout (LOTO) standard.
Background in HVAC, electrical, plumbing, or adjacent residential home improvement.
Valid driver's license and ability to travel within the service area.

Nice To Haves

Current CCB license holder preferred.
HVACR Master Contractor License preferred.
Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required.

Responsibilities

Oversee daily operations of the Jetson Tualatin, Oregon branch, including scheduling, installations, service calls, quality control, and safety compliance.
Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff.
Lead on the ground, uphold Jetson's culture, and attract and hire employees who exemplify Jetson values.
Mentor and develop technicians and staff to deliver an excellent customer experience.
Manage vendor and subcontractor relationships and hold partners accountable for quality and performance.
Establish local partnerships with utilities, contractors, and community organizations to increase brand awareness and customer acquisition.
Gather market insights and manage local regulatory, permitting, and compliance matters.
Work with headquarters teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products and customer experiences and align on strategic goals.
Use data and KPIs to drive continuous improvement and align operations with corporate goals.
Provide regular financial and operational reports to the executive team.