General Manager for Corporate Fitness Center

Kinema Fitness•Needham, MA

4d•Onsite

About The Position

Kinema Fitness is seeking a full-time General Manager to operate a corporate fitness center in Needham. The role focuses on creating an excellent member experience through customer service, member engagement, wellness programs, personal training, group fitness, and helping members achieve fitness results. The General Manager will also develop outreach for employees in the building, including events, workshops, in-department meditation, and other wellness services. The position works closely with the client’s team and Kinema Fitness to develop and implement the site’s vision and strategy, while meeting and exceeding performance metrics and goals. The ideal candidate is proactive, detail-oriented, organized, innovative, experienced in fitness center operations, and committed to five-star customer service.

Requirements

At least 2 years of corporate fitness management experience.
Degree in Exercise Science or a related field.
Certified Personal Trainer credential.
CPR/AED certification.
Experience leading a variety of group fitness classes.
Strong leadership and communication skills.
Passion for wellness.
Extensive experience in fitness center operations and delivering five-star customer service.

Responsibilities

Create a culture of excellent customer service tailored to members’ needs.
Develop a strong personal training program for the corporate fitness center.
Create fitness initiatives that engage and excite members.
Hire, supervise, train, and evaluate staff.
Prepare participation and usage reports for the on-site team and Kinema Fitness.
Network with other property vendors to integrate the fitness center into the property.
Meet revenue and financial objectives by preparing budgets, analyzing results, and reporting.
Create an outreach strategy to generate additional memberships.
Work with the design team to create marketing collateral consistent with Kinema Fitness branding.
Develop and implement strategies to improve program, participation, and financial outcomes.
Ensure equipment is in working order.
Respond to feedback from members.
Implement and grow holistic wellness solutions and other wellness-related services.
Order and maintain locker room supplies.