PopUp Bagels- General Manager (Bagel Chef)

Hospitality Confidential • Los Angeles, CA

42d • $75,000 - $85,000 • Onsite

About The Position

The Restaurant General Manager, internally referred to as the Bagel Chef, leads the shop and is accountable for its people, performance, product, hospitality, and culture. This hands-on role oversees all front-of-house and back-of-house operations, store-level financial performance, leadership development, culinary and food-safety standards, and the guest experience. The role calls for an experienced restaurant operator who can set clear expectations, execute consistently, solve problems independently, and develop a team capable of running the shop without constant District Manager intervention.

The position is based in Studio City, California, and is full-time, on-site, and salaried. The schedule is 6 am–4 pm, with early mornings, weekends, holidays, and peak business periods as required. The role reports to the District Manager. Potential total annual compensation is $75,000–$90,000, inclusive of performance-based bonus opportunity.

Requirements

• At least two years as a General Manager or equivalent store leader with full operational accountability.
• Three to five years of progressive restaurant management experience.
• Demonstrated responsibility for sales, labor, food cost, inventory, waste, and staffing.
• Experience managing both front-of-house and back-of-house operations.
• Proven success recruiting, coaching, developing, and retaining restaurant teams.
• Strong business judgment and ability to interpret financial and operational information.
• Excellent communication, organization, delegation, conflict-resolution, and time-management skills.
• Ability to set clear expectations and hold others accountable.
• Comfort using restaurant POS, scheduling, payroll, inventory, and digital-ordering systems.
• Ability to work early mornings, weekends, holidays, and peak periods based on business needs.
• Active ServSafe Manager or equivalent food-protection certification, or ability to obtain it within 30 days of hire.
• Ability to stand and walk for extended periods; frequently lift and carry up to 25 pounds; occasionally lift and carry up to 50 pounds; bend, reach, twist, and perform repetitive motions.
• Ability to work in a kitchen environment with exposure to heat, cold, noise, and cleaning agents.

Nice To Haves

• Experience in a high-volume fast-casual, QSR, bakery-café, or scratch-kitchen environment.
• Experience leading a newly opened restaurant or operational turnaround.
• Experience developing assistant managers or shift leaders for promotion.
• Familiarity with delivery platforms, digital ordering, labor forecasting, and restaurant reporting systems.
• Bagel or bakery experience is helpful but not required.

Responsibilities

• Own daily shop operations and four-wall P&L performance.
• Drive sales, transactions, profitability, labor efficiency, food cost, waste reduction, and controllable expenses.
• Review daily and weekly performance information and implement corrective action plans when results are off target.
• Build staffing plans and schedules aligned with sales forecasts, employee availability, service standards, and labor goals.
• Manage inventory, ordering, receiving, product rotation, and waste-control practices.
• Manage POS, scheduling, digital ordering, delivery, and other shop technology.
• Execute product launches, promotions, operational initiatives, and company programs.
• Identify operating problems and bring solutions and action plans to the District Manager.
• Recruit, interview, select, onboard, train, coach, evaluate, and retain team members.
• Lead and develop assistant leadership, shift leaders, trainers, and hourly team members.
• Set performance expectations, hold team members accountable, and provide recognition, coaching, and corrective action.
• Build a culture of urgency, hospitality, teamwork, respect, inclusion, and continuous improvement.
• Conduct one-on-one meetings, development conversations, and performance reviews; address employee-relations matters with the District Manager and HR.
• Develop managers and shift leaders who can run shifts independently, maintain succession plans, and support employee development and advancement.
• Ensure products are prepared according to company recipes, procedures, portions, and quality standards, including bagel production, baking, preparation, packaging, and guest handoff.
• Protect product consistency during peak-volume periods and ensure leaders can supervise front-of-house and back-of-house operations.
• Maintain food ordering, receiving, storage, labeling, rotation, and temperature-control practices.
• Ensure compliance with Department of Health requirements and applicable food-safety and sanitation standards; maintain certifications, logs, inspections, and documentation.
• Prepare the shop for health inspections and internal operational reviews, and take corrective action when quality, sanitation, or safety standards are not met.
• Lead shop hospitality, create a welcoming environment, engage with guests, and ensure team members can explain products, ingredients, and the guest experience.
• Monitor order accuracy, service speed, product presentation, cleanliness, and hospitality; resolve guest concerns and use feedback to improve operations.
• Build local-community relationships and maintain brand, visual, service, and operating standards.
• Maintain compliance with applicable federal, state, and local requirements and company workplace-conduct and safety policies.
• Manage wage-and-hour practices, timekeeping, scheduling, breaks, payroll records, and employee, training, performance, food-safety, and operating documentation.
• Escalate significant employee-relations, safety, and compliance concerns, and protect company assets, confidential information, equipment, and facilities.
• Complete the company's operational and station-certification process.

Benefits

• $300 per month stipend toward medical, vision, and dental insurance.
• Performance-based bonus tied to defined financial, operational, guest-experience, and team-development objectives.
• Leadership-development and career-growth opportunities.
• Opportunity to lead within a growing, highly recognized hospitality brand and build a high-performing shop.
• Potential path into training, new-store opening, or multi-unit leadership based on sustained performance and organizational growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed