General Manager

Peachtree Group Hospitality Management • Milwaukee, WI

5h

About The Position

The General Manager leads all aspects of hotel operations through empathetic leadership, effective communication, humility, innovation, and financial focus. The role fosters team synergy and supports a service culture intended to deliver an exceptional guest experience. The regional team and company provide support to the General Manager.

The General Manager provides strategic direction across hotel departments, champions the brand and company reputation, contributes to financial planning, and works to optimize hotel revenue and profitability. The role builds and develops teams through training, coaching, counseling, mentorship, recruiting, and retention efforts. It also participates in revenue meetings, completes required reporting, engages with the local community through volunteer activities, and oversees hotel-specific accounting duties, including timely and accurate payroll.

The position uses Profit Sword, Hotel Effectiveness, M3, and hospitality PMS systems. The employer describes Peachtree Group as a privately held, integrated real estate investment management, lending, and servicing platform that owns, operates, manages, and develops hotels and invests in hotel and other commercial real estate assets. Through its affiliate, Peachtree Group Hospitality Management, it manages more than 100 hotels across 27 brands, with over 14,000 rooms in 26 states.

Requirements

• Current or prior hotel General Manager experience, or at least 3 years of hotel rooms, operations, or sales leadership experience within a major brand such as Hilton, Marriott, or Hyatt.
• Ability to defuse distressed associates and guests and achieve the best outcome for the situation.
• Ability to learn systems technology.
• Professionalism and a commitment to presenting one's best self.
• Excellent written, verbal, and presentation skills.

Nice To Haves

• Hospitality certifications such as CHA, CHRM, or CHSP.

Responsibilities

• Provide leadership and strategic planning to all departments in support of the service culture, hotel operations, and guest satisfaction.
• Champion the brand and company reputation and exceed performance standards.
• Contribute to financial forecasts and budgets.
• Analyze monthly P&L statements with regional accounting and operations teams.
• Optimize revenue, including room and food and beverage revenue, to maximize hotel profitability.
• Build a supportive team environment through training and development, coaching and counseling, and mentorship.
• Use retention techniques to develop an ambitious, fun, and loyal team.
• Recruit talent through internal and external approaches.
• Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
• Complete reporting required by the company, brand, or other requests.
• Participate in local community activities and events through volunteer work.
• Manage hotel-specific accounting duties, including accurate and timely payroll.

Benefits

• Quarterly bonuses.
• Paid time off.
• Vacation reimbursement for R&R.
• Health insurance, effective on the first day of the month following hire.
• 401(k) with employer match.
• EPA (Employee Assistance Program).
• Cell phone reimbursement.
• Hotel travel discounts.
• Paid holidays.
• Medical, dental, vision, disability, and life insurance.
• Employee Assistance Program and Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed