General Manager(08960) - 4760 Walkertown Plaza Drive
About The Position
The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The role involves general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. Orientation and training are provided on the job. The position may also include delivery duties: delivering products and promotional materials, driving within a designated area, and navigating delivery locations and stairs. Work conditions may include adverse weather, varying in-store temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing, bending, crouching, and continuous reaching and hand use. Delivery work involves carrying orders and traveling between the store, vehicle, and customer locations.
Requirements
- Ability to use judgment, perform math, and multitask.
- Ability to follow policies and procedures and maintain quality-control standards.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination and eye-hand coordination to make precise movements quickly and accurately; ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.
- For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle available for delivery.
- For delivery duties: navigational skills to read maps and locate addresses, ability to navigate adverse terrain and delivery sites, and ability to carry products while walking and climbing.
Responsibilities
- Oversee everything that happens during the shift.
- Manage cost, inventory, and cash controls and customer relations.
- Set an example for the crew and ensure policies, procedures, and standards are followed.
- Handle staffing, paperwork, food management, and scheduling.
- Maintain store cleanliness and a professional image.
- Provide great customer service and support marketing and store profitability.
- Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
- When performing delivery duties, deliver products by car to customers and distribute flyers and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
