General Manager II - Store 4676 - Virginia Beach, VA
About The Position
The General Manager is a professional-level sales and management position responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports both sides of the business and requires understanding store systems, automotive systems, and parts, as well as the ability to troubleshoot and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs while achieving financial metrics and maintaining service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales goals, and other business demands. Schedules are based on the needs of the business. The role may be eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to work a range of days, evenings, and weekends as needed.
- Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and give constructive, inspiring feedback.
- Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
- Ability to execute and train project and product quality recommendations, store operations and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
- Ability to recruit, select, hire, and develop quality Team Members and build and grow Professional Customer relationships.
- Ability to meet the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds, with or without reasonable accommodation.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- Bachelor’s degree in business or a related area.
- ASE certification; certification is preferred but not required.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
- Proficiency with Microsoft PowerPoint.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Promote diversity and a respectful environment for Customers and Team Members.
- Provide DIY services such as battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
- Sales commission may be available based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
