General Manager (02973) -159th St Orland Hills

Domino's Franchise•Orland Hills, IL

About The Position

The General Manager is responsible for everything that happens during a shift at the Domino’s Pizza store, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, scheduling, store cleanliness, marketing, profitability, attendance, and adherence to company policies and standards. The role sets an example for the crew and is accountable for providing great customer service and maintaining the store’s image. The position also carries out general store-team duties as needed, such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning the facility. On-the-job orientation and training are provided. Delivery duties may include driving within the designated delivery area and bringing orders to customers. The work involves standing for most tasks, walking, occasional sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and driving. Work conditions may include adverse weather, temperature changes, hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, and cramped spaces.

Requirements

Ability to exercise judgment and make decisions, perform basic mathematics, and multitask.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, and analyze and compile data.
Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
Verbal, writing, and telephone skills to take and process orders.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Motor coordination to make precise movements rapidly and accurately, and ability to enter orders using a computer keyboard or touch screen.
Ability to read maps and locate addresses within the delivery area, and navigate delivery sites including multi-story buildings and adverse terrain while carrying products.
Ability to meet the company’s safe-driving standards with a valid driver’s license and safe driving record.
Access to an insured vehicle usable for deliveries.
Ability to perform the physical duties described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and driving.
Ability to work in conditions involving varying temperatures, adverse weather, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Manage all activities and operations during the shift.
Control costs, inventory, and cash.
Manage staffing and complete paperwork.
Manage food and work to a schedule.
Maintain the store’s image, cleanliness, and adherence to standards and policies.
Provide great customer service and manage customer relations.
Support marketing and store profitability.
Set an example for the crew and expect team members to follow policies and procedures.
Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
Deliver products to customers and distribute flyers or door hangers when required.