General Manager 1

Apria Healthcare•Greenville, NC

3d•$55,452 - $96,107

About The Position

The General Manager supports sales efforts, visits high-value customers and administrators, and oversees the efficient daily operation of a branch office. The role covers operations, service, safety, and sales support through service levels, in line with Apria’s objectives. The General Manager has full profit-and-loss responsibility for assigned profit centers, including revenue and operating income, and communicates Apria’s values, strategies, and objectives while assigning accountabilities, planning, monitoring, and appraising job results. The position develops and executes business strategies and sales growth initiatives, builds relationships with key customers, supports territory planning, and helps sales staff achieve results. It oversees branch functions, staffing, budgets, equipment and inventory, performance indicators, compliance, and workplace safety. The General Manager also hires, coaches, develops, and manages subordinate staff, and supports their retention through onboarding, mentoring, and development.

Requirements

At least 5 years of related experience.
Must reside within an area of primary responsibility.
Effective mentoring of subordinate staff.
Ability to motivate and manage others with a positive outlook and forward-thinking approach.
Financial management and budgeting skills.
Strong problem-solving, time-management, and change-management skills.
Behavioral interviewing skills.
Ability to adjust quickly to business requirements.
Sales strategy execution skills.
Financial and business acumen, strategic vision, and a results-driven approach.
Ability to communicate effectively in person, by phone, and electronically.
CRM proficiency and proficiency in Microsoft Office Suite.
English reading, writing, and verbal skills.
College-level mathematical proficiency, including the ability to understand, interpret, and develop spreadsheet data.

Nice To Haves

Four-year college degree.
Licensed Respiratory Therapist.
Salesforce experience.
Bilingual reading, writing, and verbal skills.

Responsibilities

Manage full profit-and-loss responsibility for assigned profit centers, including revenue and operating income.
Collaborate with senior management to develop, review, update, and implement strategic business plans, including sales and financial performance.
Execute sales strategies and growth initiatives by building and maintaining key customer relationships, helping sales staff develop territory plans, and supporting sales results.
Achieve key focus product start budgets and cash collection goals.
Use technology and tools to support sales growth, exceptional service levels, and branch performance.
Monitor staffing, expenditures, equipment utilization, and inventory to support maximum profit margins.
Manage branch functions including customer service, collections, clinical operations, distribution, and sales support.
Partner with the Managed Care counterpart to understand provider networks and grow market share.
Monitor key performance indicators and implement corrective measures.
Ensure operational procedures comply with federal, state, local, and Joint Commission requirements.
Lead and implement the branch Safety & Risk Management program and provide a safe, healthful work environment.
Hire, coach, develop, and manage the performance of subordinate staff.
Support personnel retention through onboarding, coaching, mentoring, and development.
Perform other duties as required.