Assistant General Manager - 1

Calif Chicken Cafe•Los Angeles, CA

1d•Onsite

About The Position

Calif Chicken Café is seeking a team-oriented, people-first Assistant General Manager to help lead restaurant operations and develop team members. The role assists with managing all areas of the restaurant, making real-time decisions to support an excellent guest experience, a safe and productive workplace, and successful business operations. The Assistant General Manager works with the General Manager and management team to meet or exceed financial and operational goals. The position oversees team member hiring, orientation, training, performance, safety, records, scheduling, and timekeeping. It supports guest service, food safety, sanitation, quality, inventory and ordering, cost control, and completion of financial, payroll, and personnel administration. The role requires working in a fast-paced restaurant environment and transferring to another California Chicken Café location within a 50-mile radius when required. Hours vary according to business needs and may include early mornings, late evenings, weekends, and holidays. Shifts may last 8–10 hours, up to six shifts per week. There is no off-the-clock work; occasional off-schedule calls, texts, or emails requiring a timely response must be reported to Human Resources, including the date, time, and reason. The work environment may involve cleaning chemicals, noise, steam, smoke, and hot, cold, or hazardous restaurant equipment, as well as phones, computers, and other office equipment.

Requirements

High school diploma required.
Must be at least 21 years old.
At least 2 years of previous management experience in a high-volume quick-service restaurant.
California Food Safety Manager certification required.
Fluent in spoken, read, and written English.
Proficiency in food planning and preparation, purchasing, sanitation, and restaurant safety.
Basic math skills and ability to operate a point-of-sale (POS) system.
Experience using standard office software, including video conferencing tools and email.
Ability to give and receive effective feedback.
Willingness to learn from team members and seek to understand the team, concept, and brand.
Ability to build relationships with team members and guests.
Proven timeliness and ability to manage numerous functions of a large, multifaceted team.
Ability to learn and adapt to scheduling and timekeeping systems, HRIS, LMS, and other software and digital tools.
Passion for food and hospitality and ability to succeed in a fast-paced environment.
Must be able to transfer to another California Chicken Café location within a 50-mile radius.
Must be authorized to work in the United States.
Ability to perform standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting and carrying up to 25 pounds individually, constant gripping and grasping, and moving throughout the restaurant for 8–10 hours per shift, up to six shifts per week; occasional sitting of 1–4 hours per day.

Responsibilities

Assist in overseeing and managing all restaurant areas and make real-time decisions to support an excellent guest experience and successful operations.
Help maintain a safe and productive work environment; conduct proactive safety assessments and ensure injuries are investigated and reported appropriately.
Manage, develop, and retain team members and ensure executional and procedural standards are met.
Interview hourly team members and participate in hiring, supervision, development, and termination as necessary.
Conduct new-hire orientations, explain company culture and core values, and oversee training.
Provide ongoing feedback, set performance expectations, and conduct regular performance reviews.
Maintain team member personnel records in the Human Resources Information System (HRIS) and manage training through the Learning Management System (LMS).
Investigate incidents by promptly gathering evidence and statements.
Assist with team member timecards and time-off requests using timekeeping and payroll systems.
Maintain an accurate staffing plan, prepare schedules, and ensure coverage for all shifts.
Ensure positive guest service, assess complaints and suggestions, and take appropriate steps to address dissatisfaction.
Enforce sanitary food-handling practices and cleanliness and maintenance standards in kitchen and dining areas.
Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
Ensure consistent food preparation and service quality and maintain the restaurant's cleanliness, attire, and appearance standards.
Supervise portion control and preparation quantities to minimize waste.
Work with Kitchen Supervisor team to ensure adherence to company standards.
Estimate food needs, accurately place vendor orders, and ensure fresh food and supply deliveries are on schedule.
Ensure team members follow company standards and service levels to increase sales and minimize food, beverage, supply, utility, and labor costs.
Complete financial and personnel/payroll administrative duties accurately, on time, and according to company policies and procedures.
Work with the management team, with support from the General Manager, to meet or exceed financial and operational targets.
Abide by company core values: make team members better through feedback, get 1% better every day, 51/49, foster curiosity, go above and beyond, and build relationships.
Report any required off-schedule work to Human Resources with the date, time, and reason.

Benefits

Free meal during the working shift.
50% discount on takeout and catering.
Free meal benefit while off duty.
Phone/technology equipment allowance.
Competitive wages, with incremental pay increases at key employment milestones as employees learn more.
Leadership opportunities and promotion from within.
Flexible schedule.
Referral program.
Medical, dental, and vision insurance available for eligible employees.
401(k) with company match for eligible employees.
Quarterly bonus of up to 15% of quarterly wage, depending on store performance.
80 hours of paid time off accrued per year.