General Manager 1

Pace® Analytical Services • Huntersville, NC

5d

About The Position

Pace is seeking an experienced leader to provide strategic and operational leadership for a facility that may include laboratory operations, service centers, field services, and related functions. The General Manager oversees operational programs and activities to support compliance, efficiency, financial performance, and exceptional service delivery. The role partners with site and corporate leadership and leads managers and teams responsible for providing scientific solutions to customers.

The position leads facility goal-setting, budgeting, operational programs, staff performance, regulatory compliance, risk management, performance reporting, special projects, and continuous improvement. It also monitors industry and regulatory developments and promotes Pace’s mission and values through collaborative leadership and professional interactions with employees and customers.

The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM; hours may vary based on business need.

Requirements

• Bachelor’s degree in Chemistry, Biology, Operations, or a closely related field and seven years of managerial experience, or an equivalent combination of education, training, and experience.
• Expert knowledge of service and operational administration principles, practices, and techniques.
• Strong leadership experience in goal setting, program development, implementation, evaluation, and employee management.
• Ability to build high-performing teams, motivate employees, and lead in a collaborative environment.
• Experience developing and administering budgets and managing financial performance.
• Knowledge of applicable service and operational laws, regulations, and compliance requirements.
• Strong understanding of operational planning, program development, and organizational effectiveness.
• Excellent written and verbal communication skills, including executive-level presentations.
• Proficiency with computer systems and business applications related to operational management.
• Ability to interpret, apply, and explain laws, regulations, policies, and procedures.
• Demonstrated success managing multiple priorities and exercising sound judgment and decision-making.
• Ability to prepare clear, concise reports, correspondence, and recommendations for all organizational levels.
• Strong consulting, coaching, and relationship-building skills.
• Ability to work effectively with diverse teams and stakeholders, including in situations requiring diplomacy, tact, and discretion.

Responsibilities

• Develop and direct implementation of facility goals, objectives, policies, procedures, and work standards.
• Lead preparation, management, and administration of facility budgets and operational resources.
• Develop, implement, and oversee operational and service programs, initiatives, and systems across assigned functions.
• Provide strategic direction for laboratory, service, field, and operational activities within the facility.
• Plan, organize, administer, evaluate, and develop the performance of assigned managers and staff.
• Lead and participate in operational, monthly, and cross-functional meetings to drive alignment and business results.
• Ensure compliance with applicable federal, state, local, institutional, and industry regulations and standards.
• Identify operational risks, investigate incidents and exposures, and recommend corrective actions and remediation plans.
• Compile, analyze, and present operational and service performance metrics to senior leadership.
• Recommend improvements to organizational policies, procedures, and operational practices.
• Lead special projects, identify priorities, coordinate stakeholders, and evaluate outcomes.
• Monitor industry trends, regulatory updates, emerging technologies, and best practices affecting laboratory and operational services.
• Drive continuous improvement initiatives to enhance efficiency, service delivery, and customer satisfaction.
• Promote Pace’s mission and values through collaborative leadership and professional interactions with employees and customers.

Benefits

• Competitive salaries
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan with immediate 100% vesting in the employer match
• Life insurance
• Disability benefits
• Voluntary benefits
• Paid holidays, sick days, and vacation days
• Health savings account (HSA)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance Program
• Parental leave
• Optional legal coverage
• Identity theft coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager