General Manager (Auntie Anne's Galleria - Fort Lauderdale, FL)

FRESH DINING CONCEPTS LLC • Fort Lauderdale, FL

16d • $53,000 - $58,000 • Onsite

About The Position

The General Manager has overall responsibility for the bakery’s performance, guest satisfaction, team development, financial results, and operational execution. The role leads daily bakery operations while building a high-performing team and a culture of accountability, engagement, teamwork, and growth. Success includes developing future managers, improving team performance, delivering exceptional guest experiences, and meeting business goals in a fast-paced environment.

Requirements

• Must be at least 18 years old.
• Reliable transportation and consistent attendance; demonstrate punctuality and communicate scheduling conflicts, emergencies, or absences according to company policies.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Strong work ethic and commitment to accountability, ownership, and team success.
• Ability to follow and enforce company policies, procedures, and brand standards.
• TB clearance required if applicable by location.
• Ability to stand, bend, lift, and remain active throughout a shift.
• Comfortable working in warm and cold environments, including near ovens, prep areas, and walk-in coolers.
• Basic math skills and proficiency with point-of-sale and business management systems.
• Strong communication, leadership, conflict-resolution, and guest service skills.
• Current Food Handler Certification or ability to obtain it within 30 days of hire.
• High school diploma or equivalent required.
• Comfortable using smartphones, tablets, scheduling software, and store technology systems.
• Honesty, integrity, accountability, reliability, and commitment to developing others.
• Successful background check required.

Nice To Haves

• At least 2 years of restaurant, retail, food service, or hospitality management experience preferred.
• Previous General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferred.
• Experience developing, coaching, and retaining high-performing teams.
• Experience building a leadership pipeline and preparing team members for promotion.
• Experience conducting performance reviews, coaching conversations, and corrective action.
• Additional education is a plus.

Responsibilities

• Lead daily bakery operations to deliver exceptional guest experiences and operational excellence.
• Recruit, hire, train, coach, and develop team members and future leaders.
• Build a positive culture focused on accountability, teamwork, communication, and respect.
• Drive sales growth and achieve bakery performance goals.
• Monitor labor, food costs, inventory, and profitability.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain product quality, cleanliness, food safety, and guest service standards.
• Manage scheduling to meet business needs and maximize team productivity.
• Conduct performance conversations, coaching sessions, and development planning; set expectations and provide ongoing feedback.
• Identify high-potential team members and prepare them for advancement, including Shift Manager, Assistant Manager, and General Manager roles.
• Hold managers and team members accountable for performance, attendance, guest service, and operational standards.
• Support succession planning and conduct corrective action when necessary.
• Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices.
• Analyze business metrics and implement action plans to improve results.
• Resolve guest concerns promptly and professionally.
• Lead by example through professionalism, accountability, and a strong work ethic.
• Maintain a clean, organized, and safe work environment.
• Foster continuous improvement and operational excellence.

Benefits

• Performance-based bonus opportunities
• Free on-duty shift meals and employee discounts on Auntie Anne's products
• Paid training and leadership development opportunities
• Career growth opportunities within a growing organization
• Free uniforms
• Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED