Multifamily, General Manager - Fort Lauderdale

Flow•Miami, FL

About The Position

Flow is seeking an experienced Multifamily General Manager to lead its newest community in South Florida. The role oversees property operations, guest experience, revenue management, distribution, and team leadership. The General Manager will bring hospitality expertise and business acumen to a start-up environment, with the opportunity to influence property performance and guest experience while developing a career with a growing hospitality brand.

Requirements

7–10+ years of experience in hospitality management.
Proven success leading properties with multiple asset classes, such as hotel, food and beverage, and retail.
Expertise in revenue management, distribution, and financial management.
Strong leadership and coaching skills, including the ability to build, motivate, and develop high-performing teams.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with guests, colleagues, and partners.
Analytical and problem-solving skills, including the ability to use data and insights to guide decisions and continuous improvement.
Proficiency in Microsoft Office Suite.
Experience with property management systems and revenue management software.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Oversee property operations to support guest satisfaction, profitability, and efficiency.
Develop and implement strategies to optimize revenue, occupancy, and distribution in collaboration with the Distribution Manager and Revenue Management team.
Lead and mentor hospitality professionals, promoting excellence, empowerment, and continuous improvement.
Work with Assistant Managers to deliver personalized guest experiences that encourage engagement and loyalty.
Manage property budgeting, forecasting, and expense control to meet or exceed financial targets.
Oversee property maintenance and upkeep, coordinating with the maintenance team to keep facilities, amenities, and guest rooms in excellent condition.
Build and maintain relationships with property owners, corporate housing providers, and local community partners.
Ensure compliance with company policies, procedures, quality standards, and applicable local, state, and federal regulations.
Analyze performance metrics and guest feedback, identify areas for improvement, and implement solutions.
Stay current on industry trends and best practices and seek opportunities to innovate and improve the guest experience.

Benefits

Medical, dental, vision, disability, and life insurance.
Parental leave benefits.
On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
PTO and paid holidays.
401(k) retirement plan.
Healthcare and dependent care FSAs.
HSA-compatible plan options with annual employer HSA funding.
Pre-tax commuter benefits.
Weekly catered lunches and wellness classes.
Employee discounts on Flow hotel stays, grocer products, and merchandise.