Multifamily, General Manager - Fort Lauderdale

Flow • Miami, FL

5d

About The Position

Flow is seeking an experienced Multifamily General Manager to lead its newest South Florida community. The role oversees property operations, guest experience, revenue management, distribution, and team leadership. The General Manager is expected to bring a passion for hospitality and strong business acumen, and to deliver exceptional results in a start-up environment. The position offers the opportunity to influence the property's performance and guest experience while developing a career with a growing hospitality brand.

Requirements

• 7–10+ years of experience in hospitality management.
• Proven success leading properties with multiple asset classes, such as hotels, food and beverage, and retail.
• Strong business acumen, including expertise in revenue management, distribution, and financial management.
• Strong leadership and coaching skills, including the ability to build, motivate, and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with guests, colleagues, and partners.
• Analytical and problem-solving skills, including the ability to use data and insights to guide decisions and continuous improvement.
• Proficiency in Microsoft Office Suite.
• Experience with property management systems and revenue management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee property operations to support guest satisfaction, profitability, and efficiency.
• Develop and implement strategies to optimize revenue, occupancy, and distribution across channels, in collaboration with the Distribution Manager and Revenue Management team.
• Lead and mentor hospitality professionals, fostering excellence, empowerment, and continuous improvement.
• Work with Assistant Managers to develop and deliver personalized guest experiences that encourage engagement and loyalty.
• Manage property budgeting, forecasting, and expense control to meet or exceed financial targets.
• Oversee property maintenance and upkeep with the maintenance team, ensuring facilities, amenities, and guest rooms are in excellent condition.
• Build and maintain relationships with property owners, corporate housing providers, and local community partners.
• Ensure compliance with company policies, procedures, quality standards, and applicable local, state, and federal regulations.
• Analyze performance metrics and guest feedback, identify improvement opportunities, and implement solutions.
• Monitor industry trends and best practices and seek ways to innovate and improve the guest experience.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Parental leave benefits.
• On-staff doctor.
• Free therapy through SpringHealth.
• Acupuncture, an Employee Assistance Program, and other wellness offerings.
• PTO and paid holidays.
• 401(k) retirement plan.
• Healthcare and dependent care FSAs.
• HSA-compatible plan options with annual employer HSA funding.
• Pre-tax commuter benefits.
• Weekly catered lunches and wellness classes.
• Employee discounts on Flow hotel stays, grocery products, and merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed