General Manager II - Store 4400 - Albemarle, NC

Advance Stores Company•Albemarle, NC

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work a range of days, evenings, and weekends as needed.
Ability to perform physical duties including standing or walking, using hands and fingers, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Ability to meet the described vision requirements, including close and distance vision, color vision, depth perception, and adjusting focus.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or an equivalent ASE-ready level.
Working knowledge of automotive systems.
Spanish language skills.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.