General Manager

RHWM027•Santa Monica, CA

3d•Onsite

About The Position

Restore Hyper Wellness is seeking a General Manager with strong leadership skills and a knack for business development and sales. If you thrive in a fast pace environment and have a background in the health and wellness or retail landscape, we want to meet you. Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care—Hyper Wellness®. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before. Restore is one of America’s fastest-growing companies right now, and for good reason. Inc. 5000 just named Restore the #1 hottest franchise in America, and #113th company in America. We are on a blazing mission to restore people’s health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That’s why it is paramount that we attract people who are as passionate about helping people as we are. Join us on our mission to help people feel better so they can do more of what they love.

Requirements

Undergraduate degree or higher.
Proven track record of B2B and B2C sales.
At least three to five years of management experience.
Passionate about fitness, athletic achievement, and general health and wellness.
Strong verbal and written communication skills.
Ability to analyze numbers and deliver action plans based on key metrics.
Tech-savvy with experience processing payroll and creating employee schedules.
Driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
Fulfillment from helping people feel better and live healthier lifestyles.

Nice To Haves

Background in the health and wellness or retail landscape.

Responsibilities

Achieve monthly membership, department and total revenue goals.
Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews.
Conduct regular staff meetings to communicate promotions, goals and other relevant information.
Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
Oversee all aspects of onsite training of new employees.
Ensure 100% completion of all required ongoing training per Restore compliance standards.
Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
Monitor and formally document staff performance/behavior with the support of the HR Department.
Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
Maintain a safe, clean and secure environment for all guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
Ensure an exceptional store experience that engages and retains customers.
Make timely and effective decisions regarding customer service issues.
Daily reporting of appointments, revenue, goals, inbound/outbound calls.
Report all safety and medical incidents through formal in-store communication and to the corporate team.
Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
Maintain a strong local presence through partnerships with community and business organizations.
Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore’s services.
Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore’s mission, vision, and values.