General Manager - Westford, MA

The Works Bakery Cafe•Westford, MA

26d•$67,000 - $75,000

About The Position

The Works Café General Manager provides strong, positive leadership to the team to deliver great guest experiences, maintain operational excellence, and build profitable top-line sales for a single restaurant. The General Manager is responsible for the restaurant’s overall operation in accordance with company standards, policies, and procedures, and applicable laws. The role oversees team development, daily operations, guest experience, food safety, financial performance, and community engagement.

Requirements

Basic computer skills.
Fluency in spoken and written English.
Basic math and financial management skills.
Ability to demonstrate leadership; previous leadership experience in retail, restaurants, or hospitality is preferred.
Strong analytical skills and business acumen.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team, including providing positive and constructive feedback.
Guest-focused approach.
Time-management skills.
Ability to manage conflict.
Problem-solving skills.
Ability to motivate others.
Ability to stand for extended periods.
Ability to perform repetitive motions, including bending, stooping, and reaching.
Ability to lift objects, including boxes, ice, and product, up to 50 pounds, if applicable.
Ability to work in a small space and be exposed to extreme temperatures.
Availability for 50 hours per week and 10-hour shifts; evenings, holidays, and weekends may be required.

Nice To Haves

College degree preferred.
Previous leadership experience in retail, restaurant, or hospitality.

Responsibilities

Perform all responsibilities of restaurant team members.
Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and support staff.
Promote a positive, collaborative work environment through coaching, feedback, and conflict resolution.
Implement training programs to improve team member skills and performance.
Lead by example through a strong work ethic, professionalism, and adherence to company values.
Oversee daily operations, including opening and closing procedures, cash management, inventory control, and company standards and systems.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Create and maintain a guest-focused culture and provide a welcoming, friendly atmosphere.
Review guest feedback and reviews, develop action plans, and address recurring service issues.
Develop and implement operational strategies to increase efficiency, reduce waste, and improve productivity.
Monitor and control food and labor costs, inventory, and waste to maximize profitability.
Engage with the local community, build relationships, and explore partnership or sponsorship opportunities.
Stay informed about industry trends, technology, competitor activity, and customer preferences to identify business opportunities.
Communicate restaurant priorities, goals, and results to team members.
Execute new product rollouts, including training, marketing, and sampling.
Complete GFS and other vendor orders to keep products stocked within par levels.
Conduct operational assessments and develop corresponding action plans for food safety and company standards.
Ensure the restaurant meets the budget set by the District Manager.