General Manager
About The Position
The General Manager leads and maintains the day-to-day operation of a Gerber Collision & Glass store in accordance with established policies and procedures. The role is accountable for delivering an exceptional customer experience and planning and implementing Collision Center operations to meet overall KPI and insurance metrics. The General Manager coaches and empowers team members, maintains high standards of professionalism, and coordinates the team’s work to support successful customer experiences. General Managers are expected to lead by example. The position oversees facility performance, financial objectives, staffing, repair operations, safety, and customer satisfaction. Compensation is $75,000–$107,000 per year, commensurate with skill, education, and experience. The position may also be eligible for bonuses tied to individual or business initiatives.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or a similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands of the job to perform its essential functions, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance needs for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear proper safety gear and comply with the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walkthroughs to confirm throughput and delivery dates.
- Manage estimates to ensure the labor mix meets established standards, and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
