General Manager

Wellsville Carpet Town Inc • Buffalo, NY

17h • Hybrid

About The Position

At The Wellsville Group, we believe great stores are built by great leaders. As a General Manager, you are a key driver of performance, culture, and consistency across our showrooms—setting the tone, supporting teams, and ensuring an exceptional experience for both guests and team members. This is not a sit-on-the-sidelines training role. This is a hands-on leadership position designed for a proven retail leader who is ready to operate at a General Manager level while supporting multiple locations. This role is primarily based in our Amherst showroom, with the opportunity to support other showrooms within the market as business needs require. You’ll serve as a trusted leadership partner, helping drive results, develop teams, and step in to lead whenever needed. When the acting GM is present, you operate as a strategic partner and leadership support. When they are not, you confidently take the lead—running the showroom without missing a beat. This role is ideal for a strong, adaptable leader who thrives on the sales floor, enjoys developing people, and is motivated by making a meaningful impact across multiple teams.

Requirements

• Retail leadership experience required
• Proven ability to influence behavior and performance in a positive way
• Strong communication skills and confidence leading teams
• Adaptability and comfort shifting between locations and priorities
• Strong organizational and time-management skills
• Comfort using Microsoft Office and modern collaboration tools
• Reliable transportation and willingness to travel within the market as needed
• High School Diploma or equivalent required

Nice To Haves

• Multi-unit or high-volume experience a plus
• Previous store-level leadership experience in retail preferred

Responsibilities

• Partner closely with General Managers where needed
• Provide leadership coverage when a GM is offsite, on PTO, or when business needs require
• Confidently run daily showroom operations when acting as GM
• Drive top-line performance and maintain operational standards
• Support hiring, coaching, and development of future leaders
• Reinforce company values, strategies, and expectations consistently
• Help create a workplace where people feel supported, challenged, and proud to belong

Benefits

• Health, dental, vision, PTO, and 401(k) with match
• Discounts on our home furnishings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED