General Manager

Wawa, Inc.•Yorktown, VA

16d•$75,000 - $90,000

About The Position

The General Manager is the store’s leader, responsible for setting its direction, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance objectives and creating a strong experience for customers and Associates. The General Manager oversees operational and financial performance, ensures compliance and safety, develops and supports the team, and leads the implementation of company initiatives and continuous improvements. The role also manages staffing and scheduling for a 24/7 store environment and responds to customer feedback to improve the shopping experience.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Strong organization and attention to detail, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations to ensure safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate proactively with peers to develop action plans that improve results.
Maintain store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and ensure programs and processes are implemented and sustained.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and talent management through training and onboarding.
Maintain appropriate coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.