General Manager - Erie 1 Buffalo Rd (PA0509)

MODWASH LLC•Erie, PA

About The Position

The General Manager (GM) is the CEO of the ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, makes daily decisions that support long-term success, and upholds ModWash standards, values, and strategy. The role owns site-level results, including labor, revenue, expenses, membership growth, and guest satisfaction; develops and retains employees and future leaders; makes real-time operational decisions within company guardrails; and represents and protects the ModWash brand in the community. The GM creates a positive, team-oriented work environment; recruits, trains, and develops attendants, key holders, and assistant general managers; and manages scheduling, labor costs, chemical inventory, equipment functionality, preventive maintenance, and repairs. The position also includes administrative and employee-relations responsibilities, ensuring compliance with legal requirements and company policies, emphasizing safety and security, and leading the team with a sales mindset to improve performance and guest experience. The role requires working outdoors in all weather and seasons, spending extended periods on one's feet, and performing physical tasks such as bending, lifting, and climbing. The GM must remain mobile and engaged with team members and customers throughout the site, including at the pay station, tunnel entrance, and vacuum lot. The position is based at the Erie 1 Buffalo Rd site in Erie, Pennsylvania, with travel of up to 25%.

Requirements

Ability to work outdoors in all weather conditions and seasons, including summer heat and winter cold.
Ability to stand for extended periods or an entire work shift.
Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
Ability to carry, lift, push, pull, and move up to 50 pounds.
Ability to remain alert and maneuver around moving vehicles and equipment.
Ability to safely climb and maneuver a 12-foot ladder.
Ability to respond quickly to sounds.
Ability to move safely over uneven terrain and in confined spaces.
Ability to see clearly and respond to dangerous situations.
Ability to remain mobile and engaged with ModTeam members and customers throughout the site.

Responsibilities

Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
Hire, recruit, train, develop, and retain attendants, key holders, assistant general managers, and hourly team members.
Build future leaders and set the tone for workplace culture, expectations, and execution.
Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs within company guardrails.
Represent ModWash in the community and protect and elevate the brand through guest interactions.
Create and maintain a positive, team-oriented work environment.
Perform preventive maintenance and equipment repairs after training.
Manage chemical inventory, scheduling, labor costs, and equipment functionality.
Perform administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and lifecycle recruiting.
Continuously seek ways to improve the business.
Ensure compliance with legal requirements and company policies and procedures.
Emphasize, practice, and periodically review safety and security; train employees in appropriate responses.
Lead the team with a strong sales mindset to drive performance and guest experience.
Conduct timely and constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with company policy.
Remain mobile and engaged with team members and customers at the pay station, tunnel entrance, and vacuum lot.