General Manager II - Store 6754 - Joliet, IL

Advance Stores Company•Joliet, IL

20d

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The position supports both sides of the business and requires knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, an hour for lunch, and rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on business needs. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to perform the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Proficiency with Microsoft PowerPoint.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.