General Manager
About The Position
Tailored Security is a rapidly growing provider of customized security solutions for commercial clients, specializing in video surveillance, access control, intrusion detection, and fire alarm systems. They are known for delivering tailored, high-quality installations and responsive service, leveraging modern, cloud-based technologies. With a strong presence in the Midwest, the company is expanding into new markets and is seeking a driven leader to establish and grow its Nashville operation. The General Manager – Nashville will be responsible for launching, leading, and scaling Tailored Security’s local presence. This is a hands-on leadership role that combines operations, team building, client development, and full P&L ownership. The ideal candidate brings a strong background in the low-voltage/security industry, along with the ability to build a team, drive revenue, and deliver exceptional service. This role is well-suited for someone who wants to take ownership of a market and play a key role in the company’s expansion.
Requirements
- 5–10+ years of experience in the low-voltage/security industry (CCTV, access control, alarms, fire alarm)
- Prior experience in a leadership role (e.g., Operations Manager, Branch Manager, Project Manager)
- Strong understanding of installation, service, and project workflows
- Experience managing teams, budgets, and client relationships
- Proven ability to grow a book of business or expand a market
- Entrepreneurial mindset with a desire to build and scale an operation
- Strong communication, leadership, and problem-solving skills
Responsibilities
- Establish and grow the Nashville branch, building Tailored Security’s local reputation and client base
- Own and manage branch-level P&L, including revenue growth, margins, and cost control
- Develop and execute a local market strategy to drive new business and long-term partnerships
- Oversee day-to-day operations, including installations, service, scheduling, and project execution
- Ensure projects are delivered on time, within scope, and to company quality standards
- Implement processes and systems to support scalable, efficient growth
- Recruit, hire, and develop a team of technicians, project managers, and support staff
- Lead from the front—coaching, mentoring, and holding the team accountable to performance expectations
- Foster a culture of accountability, professionalism, and continuous improvement
- Build relationships with commercial clients, contractors, and partners in the Nashville market
- Support business development efforts, including estimating, proposals, and closing key opportunities
- Ensure a high level of customer satisfaction and retention through excellent service delivery
- Maintain oversight of system design and implementation across: Video Surveillance (CCTV), Access Control Systems, Intrusion (Burglar Alarm) Systems, Fire Alarm Systems
- Stay current on cloud-based security technologies and emerging industry trends
Benefits
- Competitive base salary + performance-based bonus structure
- Potential for profit-sharing or long-term incentives tied to branch performance
- Paid Time Off (PTO)
- Ongoing professional development and training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
