General Manager

Boss Truck Shops, Inc•Big Springs, NE

1d•Onsite

About The Position

The General Manager is responsible for the overall day-to-day operation and business at the location. Manages hiring, scheduling, training, and performance of Team Members and ensures safety procedures are met. Responsible for financial performance and maintains profit and loss statement.

Requirements

Three to five years related experience and/or training; or equivalent combination of education and experience.
Current valid driver's license and be insurable to drive.
Ability to get DOT, TIA, and other certifications.
Basic keyboarding skills.
Basic understanding of computer operations.
Must work a minimum of 50 hours per week.
Able to work weekends, holidays, and as needed.
Must have reliable transportation and phone.
Must be able to communicate in English. – IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.

Responsibilities

Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
Follows all OSHA & Safety procedures set by the company policy and procedure manual.
Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings
Conducts coaching and issues corrective action; approves payroll.
Ensures all employees are trained properly and follow procedures set forth.
Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
Maintains a profitable business unit; achieves all budgeted goals.
Ensures team members are appropriately following the dress code policy.
Manages product and equipment inventories.
Completes weekly inventory counts as required.
Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
Ensures service equipment is in good working condition and well maintained.
Ensures invoices are reconciled daily.
Reviews work orders and service tickets to ensure accuracy.
Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
Evaluates, documents, and communicates any return job problems to the Corporate office.
Updates all national accounts weekly.
Ensures all procedure manuals are available for employees.
Works alongside Team Members on the shop and sales floors.
Stays current on LMS training and ensures Team Members complete training as assigned.
Provides friendly and competent customer service.
Reports for work in a timely manner when scheduled.
Assists with other duties, as assigned.
Directly supervises 5 or more employees.