General Manager(06066) - 23415 Three Notch Road, Unit 1109

Domino's Franchise•California, MD

About The Position

The General Manager is responsible for the success of the store and its Team Members. This leadership role oversees store operations, sales, costs, customer service, and profitability while promoting Domino’s brand standards and company policies. The General Manager leads, trains, schedules, and develops Team Members and management, maintains strong relationships with customers and the community, and serves as a store-level operations expert and mentor. The position reports to the Regional Operations Manager, with a secondary reporting relationship to the Director, Team Relations. Direct reports include the Assistant General Manager, CSRs, Pizza Makers, and Delivery Experts.

Requirements

Exceptional, positive attitude, integrity, and honesty.
Excellent attendance and punctuality.
Must be at least 18 years old.
Reliable transportation and a valid driver’s license, vehicle registration, and liability insurance.
Ability to pass a background investigation and motor vehicle report.
Adaptability, accountability, self-motivation, and passion for excellent customer service and superior products.
Ability to train and engage Team Members effectively.
Ability and commitment to partner with Human Resources and corporate office team members to maintain sound hiring practices and comply with state and federal employment legislation.
Knowledge of inventory control, labor costs, and computers.
Ability to create and effectively manage Team Member schedules.
Ability to perform basic arithmetic accurately and quickly, with a calculator if needed.
Verbal, writing, and telephone skills to communicate effectively with Team Members and customers.
Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
Ability to enter orders using a computer keyboard or touch screen.
Ability to use proprietary software systems PULSE and PWR.
Ability to understand and provide correct written instructions.
Ability to talk and hear on the telephone.
Near- and mid-range vision for most in-store tasks, depth perception, and ability to distinguish hot from cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, interact with people, analyze and compile data, and make judgments and decisions.
Ability to stand for long periods; most tasks are performed from a standing position.

Nice To Haves

One to two years of prior quick-service restaurant experience, preferably in pizza.

Responsibilities

Manage costs, build sales, increase the customer base, and improve store profitability.
Lead Team Members in operational excellence and the promotion of brand standards.
Recruit, train, and schedule new Team Members.
Provide ongoing training and development for Team Members and management teams.
Uphold brand standards and company policies.
Apply expertise in Domino’s operating standards to maximize productivity.
Ensure consistently high-quality products and customer service.
Maintain health, safety, and cleanliness standards.
Foster productive, professional relationships and engage Team Members.
Mentor store employees and serve as an operations expert across store-level positions.
Build relationships with customers and the community.
Handle, reconcile, and report cash.
Control and manage inventory.
Assist the General Manager in marketing efforts.