General Manager 5 - Food
About The Position
Sodexo Corporate Services is seeking a dynamic General Manager (GM 5) to oversee a high-profile, single-site hospitality operation in Washington, DC. This is an exciting opportunity to lead a multi-faceted, high-visibility account and deliver a best-in-class employee and guest experience. You’ll be at the forefront of a sophisticated hospitality environment that includes a Main Café, a fully licensed Starbucks, Catering & Conference Services, a modern grab-and-go concept, and Pantry Services. As the senior-most hospitality leader on-site, you’ll shape the experience, drive innovation, and build strong client partnerships—all while leading a high-performing team. You’ll serve as the primary client contact for the Food Service Operation, ensuring seamless delivery, operational excellence, and an elevated “white glove” experience across all service lines.
Requirements
- Bachelor’s Degree or equivalent experience
- 5 years minimum management experience
- 5 years minimum functional experience
- A passionate hospitality leader with a strong service mindset
- Proven ability to manage complex, multi-service operations
- Exceptional organizational and multitasking skills
- Strong technology proficiency and data-driven decision making
- Polished communicator with a professional, approachable presence
Nice To Haves
- Experience in corporate dining, conference centers, or similar environments preferred
Responsibilities
- Oversee daily hospitality operations, ensuring teams are equipped, aligned, and delivering at a high level
- Lead, coach, and develop a diverse management team
- Maintain a strong, visible presence across all spaces and services
- Deliver exceptional, white-glove service to clients, employees, and guests
- Build meaningful relationships through proactive engagement
- Act as the trusted advisor and hospitality expert to the client
- Provide hands-on support during peak meal periods and high-touch events
- Ensure flawless execution of conference and catering services
- Conduct regular walk-throughs and operational audits
- Drive new ideas, service enhancements, and customer experience initiatives
- Use data and insights to evolve offerings and improve performance
- Partner on marketing and promotional strategies
- Own financial performance, reporting, and compliance
- Oversee budgeting, forecasting, and weekly/monthly reporting cycles
- Support accounting processes including invoicing, accruals, and reporting
- Build and execute impactful training programs focused on hospitality excellence
- Foster a culture of accountability, growth, and continuous learning
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
