General Manager 5 - Food

Sodexo Careers•Alfred, NY

4d•Onsite

About The Position

Sodexo Campus Segment is seeking an experienced and dynamic General Manager 5 to lead the dining operations at Alfred University located in Alfred, New York. As the senior-most leader on-site, you will provide strategic direction, drive innovation, and foster strong partnerships with the university community while ensuring excellence in food quality, service, and safety. In this role, you will oversee all aspects of campus dining, including resident dining, retail outlets, and catering operations. You will serve as the primary liaison with university leadership, aligning dining services with campus goals, Sodexo standards, and contractual commitments. The General Manager 5 will lead a diverse team, champion operational excellence, and create a positive, student-centered dining experience that supports engagement, satisfaction, and growth across the program.

Requirements

Proven leadership experience in large-scale food service operations—preferably higher education or similarly complex environments.
Strong financial acumen with demonstrated success managing multi-unit operations, budgets, and P&L performance.
Exceptional communication, client partnership, and relationship-building skills.
A hands-on leadership style with the ability to inspire teams and drive results in a fast-paced environment.
Expertise in food safety, quality assurance, and operational compliance.
A passion for innovation, service excellence, and enhancing the campus dining experience.
Ability to lead through change, problem-solve effectively, and maintain a high level of professionalism.
Commitment to Sodexo’s values of diversity, integrity, and service.
Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Provide strategic direction and full operational oversight for a comprehensive dining program that includes resident dining, retail outlets, and catering services.
Lead, mentor, and develop a diverse team, fostering a culture of hospitality, accountability, and engagement.
Partner closely with Alfred University stakeholders to strengthen relationships, support campus initiatives, and enhance the overall student experience.
Ensure excellence in food quality, safety, sanitation, and regulatory compliance across all operations.
Drive financial performance through forecasting, budgeting, labor optimization, purchasing, and cost controls.
Implement innovative dining solutions and marketing strategies to increase participation and satisfaction.
Oversee catering execution for high-profile campus events, banquets, and special functions.
Maintain alignment with Sodexo’s mission, values, and contractual commitments while championing sustainability and responsible operations.