General Manager(01276) - 6022 S Harvey

Domino's Franchise•Muskegon, MI

1d•Onsite

About The Position

The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, profitability, and adherence to company policies and standards. The role requires setting an example for the crew, working to a schedule, and maintaining strong attendance and punctuality. General Managers may begin in the fast-track management program if they do not meet the stated experience qualifications. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The work can involve delivery-related duties, including driving and carrying products to customers, and exposure to varied temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving equipment. Physical tasks may include standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and driving.

Requirements

To start as a General Manager, have either one year of experience as a General Manager of a Domino's Pizza or two years as a General Manager or above/store supervisor at another quick-service restaurant; otherwise, start in the fast-track management program.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Written, verbal, and telephone communication skills to take and process orders and communicate with customers and coworkers.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Valid driver's license with a safe driving record meeting company standards for delivery duties.
Access to an insured vehicle that can be used for delivery.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and driving.

Responsibilities

Oversee all activities and operations during the shift.
Manage staffing and complete paperwork.
Control costs, cash, inventory, and food management.
Maintain customer relations and provide great customer service.
Set an example by following company policies and procedures and expecting the same from crew members.
Work to a schedule and maintain attendance and punctuality.
Maintain the store's image, cleanliness, and operating standards.
Support marketing and store profitability.
Operate store equipment, stock ingredients, prepare products, process telephone orders, take inventory, and clean equipment and the facility.
Deliver products by car to customers and deliver flyers and door hangers when required.